We are a fast-growing molecular diagnostics laboratory supporting families, professionals, and partners across North America. We’re looking for a Customer Service Representative who communicates clearly, stays organized, and approaches inquiries with a practical, problem-solving mindset: someone who can think a step ahead, understand what’s needed, and help keep day-to-day operations running smoothly. In this role you will help our customers place orders, understand their DNA test results, and get timely, accurate answers.
What You’ll Do
- Respond to customer inquiries via email and phone in a clear, professional, and timely manner
- Support customers with order-related questions, explaining our products and services and results interpretation
- Triage issues, identify the root cause, and coordinate internally to resolve them
- Accurately log and track interactions across internal systems
- Ensure all communication aligns with company policies, privacy standards, and regulatory requirements
- Act as the bridge between customers, operations, and sales to ensure accurate and timely flow of information
- Help identify opportunities to streamline processes based on frontline customer feedback
What We’re Looking For
- 1+ year in customer service in healthcare, biotech, or a regulated environment (preferred)
- Bachelor of Science degree (preferred)
- Fluency in English (minimum C2 Level)
- Strong written and verbal communication skills
- High attention to detail
- Ability to stay neutral and factual in customer facing conversations
- Comfortable working across multiple platforms (CRM, workflow management and other internal tools)
- Strong judgment: you know when to escalate and when to resolve independently
- Organized and efficient; you don’t let things fall through the cracks
Details and How to Apply
Please submit your cover letter and resume. This is an in-person position. Working hours are Monday to Friday. Compensation based on experience. We thank you for your interest, but only shortlisted candidates will be contacted. No phone calls or emails please.
Pay: $21.00-$27.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
