Technical Instructor
Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G … literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.
What will you do at Ciena?

We’re looking for highly motivated and talented packet networking knowledgeable technical trainer who is passionate about engineering velocity and automation.


Responsible to instruct new and updated training delivery programs in line with Learning Services policies, and procedures.
Responsible for traditional classroom methods as well as deliver new ways of learning through a variety of media including Virtual and Online Instruction.

General Activities

Work directly with sales teams to help define training requirements for customer and Ciena employees
Deliver Ciena Product and Solutions training to customer and Ciena employees
Assist in the installation, maintenance, and troubleshooting of CIENA training systems
Travel to customer locations as required to deliver targeted instructional programs
Support the Global account/sales engineering community with pre-sales and post-sales activities that may include market readiness (new product introduction) support, technical consultation, solution evaluation and architecture design, and other engineering network design consulting.
Embrace the ‘feedback loop’ by engaging with various engineering teams to transform concepts, requirements and telemetry into new training concepts.
Be passionate about learning and adopting new technologies that will ease your day-to-day job.
Keep abreast of Training requirements necessary to meet customer training needs

Collaboration with stakeholders
In this role you will work directly with Learning Development, Product Management, Sales Engineering, Customer account teams, and Product support in bringing our next generation training solutions to market.

Areas of impact
This Learning (Education Services) role will report to the Regional Training Manager to support Ciena’s Learning Services Business across Customers, Partners, and Employees globally.


Good IP routing knowledge both standards-based theory and configuration\provisioning (OSPF, BGP, ISIS, MPLS based IP VPN’s). 2-5 years of experience engineering packet transport solutions in the context of large carrier and enterprise networks is essential. (Must)
Hands-on experience engineering, testing or deploying networks on Carrier Ethernet or IP based platforms with one or more of the following; Ciena, Alcatel-Lucent, Cisco, Juniper, Huawei, Adva.
Excellent understanding of MEF based Carrier Ethernet Services.
Hands-on experience and working knowledge of provisioning of packet networking related technologies (IP/MPLS, MPLS-TE, MPLS-TP, PBB, G.8032 QinQ, 1588V2 , Synch E services, TDM Pseudowires etc. )
Ability to demonstrate knowledge in a technology or solution area such as Optical Transport Network (OTN), SONET/SDH, PON/FTTH, VoIP, IPTV, mobile backhaul, photonic layer, 2G/3G/4G/LTE/5G, etc
Understand, plan and implement photonic link engineering using the tools associated with such activities.
Experience with SDN/NFV would be an asset.
Experience with DCI or Data Center experience, Metro networks deployment, Video/MSO experience an asset.
Familiarity with prolific industry orchestration and management solutions for packet networks would be an asset.
Good knowledge of UNIX/LINUX and Windows system administration an asset.
Experience with Scripting & Coding (Python, RESTful, TCL, Expect, bash, Perl, JavaScipt etc) an asset.
Familiarity with security concepts and the handling of protected customer data an asset.
Proven debugging and troubleshooting skills.
Highly self-motivated team player with ability to collaborate and interact with cross-functional organizations both within Ciena, our customers and with our partners in the face of significant challenge or ambiguity
Excellent presentation / communication skills a must.
Ability to work with customers and account teams to understand requirements and priorities
Multitasking and adaptability to changing project, priorities and market demands.
Ability for frequent Domestic and International travel at short notice.
Successful practical problem solving, excellent written and interpersonal communication, and documentation skills
Ability to prioritize tasks and work independently
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Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

A distinct way to work

Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.

What you can expect from us

You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process