Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Analytics, Insights, & Artificial Intelligence
Pay Details:
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview:
As part of TD’s Marketing department, the North American Growth Marketing team is responsible for leading digital marketing and 1:1 marketing capabilities. The team is mandated to build the digital marketing ecosystem and enable personalized 1:1 communications across customer interactions.
Job Description:
TD is modernizing its marketing ecosystem to deliver personalized, relevant, and timely communications to customers through their channel of choice. As part of the Marketing Delivery team supporting the RESL (Real Estate Secured Lending) portfolio, your goal will be to design, execute, and measure campaign performance to drive acquisition, retention, and engagement across the portfolio. You will work closely with key partners across Marketing and Business Units to lead the well-managed delivery of journey orchestration campaigns and initiatives within the Salesforce ecosystem, including Loyalty Management (LM), Data Cloud / Data 360 (CDC), Marketing Cloud Engagement (MCE), and Salesforce Personalization (MCP).
If you are passionate about helping stakeholders understand data, energized by making the latest direct-to-consumer marketing campaign results readily available, and motivated to challenge the “process status quo” to make workflows more efficient, this role is for you.
Responsibilities:
Work closely with Integrated Marketing Planning and 1:1 Personalization teams to design, execute, and measure targeted marketing campaigns.
Design and execute cross-channel Salesforce Marketing Cloud (SFMC) campaigns and journeys based on marketer requirements, ensuring accuracy and timely delivery.
Design and streamline Salesforce Marketing Cloud journeys, including campaign build, audience creation, and audience filtering in Salesforce LM and CDC.
Continuously improve campaign design and delivery by leveraging Python, PySpark, Databricks, and other available techniques.
Perform QA testing to ensure segmented audiences and content are accurate and render properly across devices.
Build and deploy marketing campaigns in Salesforce Marketing Cloud using Email Studio, Automation Studio, and Journey Builder, including journey development, template setup, list management, form creation, A/B testing, and automated triggers.
Oversee journey planning and execution, including technical reviews and quality control.
Build and maintain modular, responsive campaign templates that align with brand standards and best practices.
Manage and segment audience data using Marketing Cloud tools, including Audience Builder, data extensions, APIs, filters, and queries.
Troubleshoot campaign development issues and investigate escalated campaign concerns.
Participate in campaign optimization sessions and support campaign performance analysis.
Collaborate effectively with cross-functional teams to achieve campaign objectives within stated timelines.
Professional Experience:
4+ years of relevant experience in direct marketing, consulting, analytics, or an agency-side role within financial services, telecom, or another high-volume direct marketing industry.
Minimum of 2+ years of Salesforce and marketing automation experience across LM, CDC, and MCE.
Minimum of 2+ years of campaign management and delivery experience, including segmentation strategy.
Knowledge of Python, PySpark, SQL, databases, data structures, vendor requirements, and file format requirements.
Familiarity with direct marketing principles, including predictive models, experiment design, A/B testing, sample size calculations, and net performance measurement.
Strong knowledge of CASL and other regulatory frameworks applicable to email marketing in Canada.
Ability to manage multiple campaigns in a fast-paced, deadline-driven environment.
Excellent attention to detail and commitment to quality control in campaign execution and deployment.
Preferred Qualifications:
Salesforce Marketing Cloud certifications, such as Administrator, Developer, and/or Email Specialist.
2+ years of experience working with cross-functional teams in a matrixed environment, with a track record of working autonomously and navigating ambiguity effectively.
Knowledge of inline, embedded, and external CSS, as well as AMPscript and CSS for Salesforce Marketing Cloud development.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
