The Technical Specialist is responsible for the set up and operation of small to large-scale lighting systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.
Equipment Operation
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Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced lighting and audiovisual equipment as listed in the technical qualifications section.
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Troubleshoots technical issues and resolve problems quickly as they arise.
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Complies with all Company security and safety measures.
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Ensures equipment is secure from theft and/or damage when in use.
Customer Service
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Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
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Maintains a positive relationship with all clients through effective communication.
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Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
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Understands and fosters the hotel/client relationship.
Training/Staff Development
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Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
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Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
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Performs advanced work (pre/during/post event) with operations team members.
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Supervises and directs other technicians during an event.
Equipment Maintenance
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Assists team with proper security, storage, transportation, and maintenance of equipment.
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Performs inventory and forecasting of equipment needs.
Job Qualifications
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Bachelor’s Degree is preferred.
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Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days
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2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
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4+ years of field experience in specialty area is required.
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3-5 years of customer service or hospitality experience is preferred.
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Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
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Experience with project management of multiple tasks/initiatives.
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Strong customer, client and coworker interface experience and abilities.
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A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
Competencies
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Ownership
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Hospitality
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Professionalism
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Responsiveness
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Safety Conscious
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Develops Talent
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Tech Savvy
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Manages Complexity
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Ensures Accountability
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Instills Trust
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