Job Title: Customer Service Supervisor for Quick Service Restaurant
Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be freindly and sincere. you will be responsible for overseeing and managing our customer service. This is a leadership role that requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service. The ideal candidate will have previous experience in a supervisory role and possess the ability to motivate and inspire a team.
MUST BE AVAILABLE THURS-SUNDAY . THERE ARE OTHER SHIFTS BUT THESE DAYS ARE ALSO MANDATORY
Responsibilities:
- Supervise and lead a team of customer service representatives
- Provide guidance, support, and training to team members
- Monitor and evaluate team performance to ensure high-quality customer service
- Handle escalated customer inquiries or complaints in a professional manner
-Help in kitchen with prep, vegetable prep, washing dishes, cleaning
-Cross training with cooking will be trained.
-Cash Handling
Qualifications:
-
Food Safe LEvel 1 certificate
- Proven experience in a customer service supervisory role
- Excellent verbal and written communication skills
- Strong leadership abilities with the ability to motivate and inspire a team
- Exceptional problem-solving skills with the ability to think creatively
- Proficient in math calculations for handling financial transactions
- Ability to effectively communicate with customers from diverse backgrounds
- Multilingual skills are a plus, especially if fluent in languages
- Ability to negotiate and resolve conflicts effectively
- Familiarity with market trends and customer service best practices
- Experience in recruiting, training, and developing customer service representatives
Please have a reliable source of transportation
Job Types: Full-time, Part-time
Pay: $17.25-$18.00 per hour
Additional pay:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
- Night shift
Language:
Licence/Certification:
- Food Handler Certification (preferred)
Work Location: In person
