About Sunco Foods Inc.
Founded in 2009, Sunco Foods Inc. is a thriving manufacturer specializing in nut butters, raw nuts, dried fruits, and seeds. We pride ourselves on delivering high-quality products and stellar customer service across North America. As we grow, we continue to foster a dynamic work environment built on integrity, safety, and innovation.
About the Role
Customer Complaints Management
- Receive, document, and track customer complaints from initial notification through resolution.
- Collect and review supporting information, including production records, specifications, test results, photographs, and retained samples.
- Prepare and maintain customer complaint reports and supporting documentation.
- Identify recurring complaints and trends and escalate significant issues to management.
2. Supplier Non-Conformance (NCR) Management
- Issue and maintain supplier non-conformance reports when materials or products do not meet specifications or requirements.
- Follow up with suppliers to ensure responses and corrective actions are received within required timelines.
- Review supplier corrective actions for completeness and effectiveness in collaboration with the Quality team.
- Maintain accurate records of supplier NCRs and track them through closure.
- Monitor recurring supplier issues and provide reports or trend analysis to Purchasing and Quality management.
3. Customer Sample Preparation & Coordination
- Coordinate customer sample requests and confirm sample requirements, quantities, specifications, and deadlines.
- Work with Production, Quality, Warehouse, and other departments to obtain and prepare samples.
- Ensure samples are correctly identified, labelled, packaged, and accompanied by the required documentation.
- Verify that samples meet customer specifications and requirements before shipment.
- Maintain an organized record of samples prepared and shipped, including customer information, product/SKU, lot or batch information, quantity, and shipping details.
- Coordinate with Reception to ensure samples are shipped on time.
Required Qualifications & Skills
- Diploma or degree in Quality, Food Science, or a related field is preferred.
- Experience in a quality, customer service, supplier quality, or coordination role, preferably within a manufacturing or food industry environment.
- STRONG organizational and time-management skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and follow-up skills.
- Ability to manage multiple requests and deadlines simultaneously.
- Proficiency with Microsoft Office, particularly Excel and Outlook.
- Experience with quality systems, customer complaints, NCRs, CAPA, or corrective action processes is an asset.
- Ability to communicate professionally with customers, suppliers, and internal departments.
- Ability to work independently while also collaborating effectively with cross-functional teams.
Benefits:
- Dental care
- Extended health care
- Paid time off
- Full time
Pay: From $23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
