Front Desk Sales Representative (JamFit Energy Studio)
Location: Gloucester / St. Laurent Area (Coming Soon)
Position Type: Part-Time
Reports To: Studio Manager
About JamFit
JamFit Energy Studio is a dynamic fitness and jamnastics facility serving children, youth, and adults across Ottawa. We are passionate about creating an exceptional customer experience while helping our members achieve their fitness and athletic goals.
Position Summary
JamFit is looking for an energetic, customer-focused Front Desk Sales Representative to be the first point of contact for families and members entering our facility. This role combines customer service, sales, and administrative responsibilities to ensure a welcoming and professional experience for every visitor.
Responsibilities
- Greet members, athletes, and guests with a friendly and professional attitude.
- Answer phone calls, emails, and social media inquiries.
- Assist families with program registration, scheduling, and account management.
- Conduct facility tours and explain JamFit programs and services.
- Promote memberships, camps, classes, personal training, and special events.
- Follow up with leads and prospective clients to increase enrollment.
- Process payments and maintain accurate customer records.
- Assist with event registration and administrative tasks.
- Maintain a clean, organized, and welcoming front desk area.
- Support coaches and management with day-to-day operations.
Qualifications
- Previous experience in customer service, sales, retail, hospitality, or administration preferred.
- Strong communication and interpersonal skills.
- Comfortable using computers, scheduling software, and point-of-sale systems.
- Ability to multitask in a fast-paced environment.
- Positive attitude and strong problem-solving skills.
- Self-motivated with a passion for helping customers.
- Evening and weekend availability is an asset.
What We Offer
- Competitive hourly wage plus performance incentives.
- Growth opportunities within a rapidly expanding organization.
- Positive and energetic work environment.
- Staff discounts on programs and services.
- Ongoing training and professional development.
Key Performance Indicators (KPIs)
- Program registrations and membership sales.
- Lead follow-up and conversion rates.
- Customer satisfaction and retention.
- Accuracy of administrative and financial transactions.
How to Apply
Please submit your resume and a brief cover letter outlining your customer service and sales experience to [email protected]
If you love helping people, building relationships, and being part of an energetic team, we'd love to hear from you!
Pay: $17.60-$19.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- sales: 1 year (preferred)
Work Location: In person
