Service Desk Coordinator at Luxury Retailer!
Elte Carpets Ltd
Toronto, ON
WHO WE ARE…
Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto. We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at. Our showrooms house a large and diverse selection of furniture, bedding, lighting, accessories, rugs and broadloom as well as decorative plumbing, hardware and boutique items. Elte’s family tradition began over 95 years ago and we continue into our fourth generation with the same excitement and passion for our clients and products.

WHAT WE ARE LOOKING FOR…
A superstar Service Desk Coordinator who is obsessed with service, creative when it comes to problem solving, goes above and beyond and takes a ‘roll up your sleeve ‘approach to get the job done. You will be responsible for providing the first point of contact for Elte customers and providing resolutions to problems in a professional, timely and cost effective manner. Additional to being client facing and at the front desk, you will also spend a good portion of your time in our sample room ordering in new samples for sales associates, relabeling (re branding) and gluing all incoming samples from suppliers , organization of the sample room, renaming new samples, and pulling all discontinued samples.

ATTRIBUTES OF A GREAT SERVICE DESK COORDINATOR:
  • High sense of urgency with diligent follow up skills
  • Outstanding communication skills, both written and spoken, with customers and co-workers
  • Ability to listen and understand a client’s request
  • Task oriented with a strong work ethic and genuine desire to uphold the company vision
  • Excellent time management and organization skills
  • Strong problem solving skills with a solution based approach
  • Accountable and reliable
  • Computer proficient
  • Professional approach
  • Ability to be flexible
  • Exudes enthusiasm and energy for all things retail, service and people
  • Professional and is a true ambassador for Elte
WHAT YOU DO (among other things):
Greet and direct clients in the showroom
Support Sales associates with the processing of sales/returns transactions
Manage phone lines (transfer calls to appropriate individuals within the company)
  • Relabeling (re branding ) all incoming sample from suppliers
  • Organization of sample room.
  • Re naming new samples
  • Pulling all discontinued samples
Partner with Custom department to track orders with vendors
Manage and process all incoming and outgoing courier packages
Support retail operations with managing and organizing of sales tools (i.e. samples)

ADDITIONAL ASSETS…
  • Experience in customer service where service was delivered in person and on the phone
  • Experience in retail sales or customer service
  • Experience working with luxury clientele
WHAT’S IN IT FOR YOU…?
  • Amazing Hours Work/Life Balance
  • Comprehensive group benefits
  • Beautiful Work Environment