PM Room Attendant / Turndown
Crowne Plaza Fredericton Lord Beaverbrook
Fredericton, NB
Position Summary: Under the supervision of the Executive Housekeeper, performs cleaning of guest rooms in accordance with hotel cleanliness standards, policies and procedures, maintains the lobby and public bathrooms and completes guest request. This position is an evening position

Areas of Accountability:
Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
Promptly and efficiently carry out all guest requests
Maintain a professional manner with all hotel guests and employees
Maintain guest/employee confidentiality.
Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary
Performs daily cleaning of assigned guest rooms and corridors to hotel standards.
Prepare all assigned rooms in a timely manner and report "clean" to supervisor
Collect dirty laundry and store for pick up according to departmental procedures outlined during training.
Checks climate contracts including lights and temperature, and reports broken items to maintenance department.
Inspects rooms and public areas for cleanliness
Ensures safety of Guests/employees and the safe handling of all cleaning products.
Follow up on any unusual occurrences, damage or theft promptly and report to the Executive Housekeeper.
Ensures the proper handling, storage and controls of cleaning products and the security of all housekeeping equipment and supplies.
Report maintenance and lost and found items immediately.
Maintain familiarity with fire products.

General:
Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
Ensures hotel management is informed of all unusual problems or matters of significance.
At all times projects a favorable image of the Crowne Plaza Fredericton to the public
Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.
Other duties as required.
(ref. 36374)