What is the opportunity?
You will play a key national middle office role in mitigating credit, client, reputational and operational risks related to simple and complex leasing processes, supporting RCAP Leasing and RBC Leasing products and services to business clients and partners. The Lease Transaction Manager is a key relationship partner for the client responsible to enhance the client experience through the effective management of leasing administration and fulfillment for Leasing transactions. The Lease Transaction Manager supports revenue growth, operational effectiveness and risk mitigation balance.
What will you do?
Responsible for efficient and effective end to end preparation and co-ordination of lease documentation from approval through to funding for small (< $25M) and mid-ticket (>$25M-$500M) leasing transactions and complex (> $500M); Capital Markets clients and internal /external partners. Manages accordingly to the level of priority, within established routines and quality and service levels with a clear focus to sustain and maintain quality client relationships as follows:
Using multiple systems and technology applications ensures timely and accurate data input of required information for all assigned leasing transaction details e.g. supplier, banking and equipment details and last activity.
Production of accurate and timely contract documentation and submission to the client for execution consistent with the transaction approval, policy, procedures and PPSA laws
Timely follow up and collection of documentation and information with key contract contacts including client(s), suppliers, insurance brokers by phone and/or email to complete the transaction
Responsible for the reconciliation of all invoices and proof of payments ensuring alignment to the contract approval and policy and procedures
Responsible for the timely follow and resolution of any deficiencies/out of orders with the client, internal/external partners
Complete data entry of security registration in compliance with the transaction approval, policy and procedures and PPSA laws.
Uses internal / external resources to investigate evaluate and resolve issues that will impede funding in agreement with policy/process/procedural guidelines in order to satisfy the client needs/client escalations.
Proactively assists other team members during peak period, sundry absences and vacations ensuring that established client commitments, quality and service levels are maintained
What do you need to succeed?
Excellent customer service skills and proven ability to manage conflict through to resolution
Excellent organizational skills and ability to effectively manage time and priorities
Ability to multi-task.
Demonstrated ability to solve problems by and recommending alternatives.
Strong willingness and desire to learn.
Detail-oriented and able to understand the terms and conditions of the lease documentation.
Ability to work well within a team and independently
Ability to exercise judgment in making decisions, with high level escalations referred to appropriate levels
Ability to identify and act upon efficiency and effectiveness opportunities through effective listening, probing and clarifying
Nice to have:
Strong knowledge of lease, financing and ancillary documentation and credit policies
Understanding of PPSA laws across the country
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
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Address: 5575 North Service Rd
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel (%): 0-25
People Manager: No
Application Deadline: 02/17/2020
Platform: Personal & Commercial Banking
Req ID: 202445