Great Canadian is a premier Roofing and Siding company in Western Canada. For over 25 years, we have built a professional and organized firm and are currently seeking an experienced and qualified Construction Administrator to join our team.
The Construction Administrator will be responsible for overseeing production and service activities that take place on the job assigned; ensuring policies are being followed. The Construction Administrator is responsible for creating work files, scheduling service technicians and dealing with customer inquiries.
This is a full-time permanent position on a 40 hour work week (8:00 am to 4:30 pm, Monday through Friday).
Duties:
· Creates job files.
· Monitor, coordinate and schedule activities with the client, contractors and project managers.
· Update clients with job schedules, delays and changes.
· Assist customers with standard service related requests
· Collect payment information
· Research and resolve customer problems, acting as the customer liaison between other departments when necessary
· Cross-sell service related products and services based on customer needs, in accordance with the initial customer call
· Update the system with messages regarding customer information, job status and all required documents for completion and invoicing
· Coordinate service technicians for customer service requests for repairs
· Verify warranty work verses general customer inquiries
· Conduct call-backs to customers regarding job files for insurance and private jobs
· Contact customers to obtain necessary signatures on items with missing or irregular signatures
Employment Requirements:
· High school diploma or GED required
· Strong customer service and troubleshooting skills
· Able to effectively communicate both verbally and in writing
· Able to work well under pressure
· Strong attention to detail
· Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
· Computer literate, including effective working skills of MS Word, Excel and e-mail
· Proven data entry and typing skills
· Strong work ethic and positive team attitude
Please apply through the Indeed Portal. We thank all applicants for their interest in Great Canadian Roofing & Siding. Only those candidates selected for interviews will be contacted. No phone calls please.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Flexible language requirement:
Schedule:
Work Location: In person
Application deadline: 2024-10-11