Part-Time, Hybrid | London, Ontario | Opportunity for Growing Hours
Middlesex Therapy Centre is looking for a warm, organized, and proactive Client Care & Practice Coordinator to join our growing team.
This role is a mix of client care, administration, practice coordination, and behind-the-scenes problem-solving. You’ll help ensure clients feel supported from their very first interaction while keeping the day-to-day operations of the practice running smoothly.
We’re a growing therapy practice, so this is a great opportunity for someone who enjoys creating order, improving systems, and taking ownership of their work. The position will begin with part-time hours (5-10 a week), with the opportunity for hours and responsibilities to grow alongside the practice.
What You’ll Be Doing
- Responding to client emails, calls, and general inquiries in a warm and professional manner
- Helping new clients understand our services and connecting them with the most appropriate therapist
- Managing appointments, waitlists, cancellations, and scheduling changes
- Supporting therapists with administrative needs
- Managing client profiles, forms, referrals, and other information within Jane
- Assisting with direct billing, rejected claims, outstanding balances, and payment follow-up
- Keeping practice information, therapist availability, and internal systems organized and up to date
- Reviewing basic practice expenses and helping track which services, systems, or marketing efforts are providing value
- Assisting with onboarding new therapists and supporting the practice as it continues to grow
- Identifying ways to make our administrative processes easier and more efficient
- Completing occasional in-office tasks as needed
What We’re Looking For
- Previous experience using Jane App is required
- Strong communication and client-service skills
- Excellent organization and attention to detail
- Comfortable working independently and managing priorities
- Reliable, responsive, and able to follow through without frequent reminders
- Comfortable learning new systems and troubleshooting everyday administrative issues
- Professional and discreet when handling confidential information
- Located in London, Ontario, and available for a combination of remote and in-person work
Assets
- Experience with insurance or direct billing
- Financial literacy, bookkeeping knowledge, or experience reviewing business expenses
- Experience working in a healthcare, mental health, or private-practice setting
- Experience with marketing, social media, or practice growth
- Familiarity with Google Workspace, Canva, or similar platforms
About the Role
- Hybrid position with primarily remote work and occasional in-person work in London
- Hours have the potential to grow as the practice expands
- Some flexibility is available, but reliability and timely communication are essential
- Compensation will be based on experience
About Middlesex Therapy Centre
Middlesex Therapy Centre is a growing private psychotherapy practice in North London. We support teens, adults, couples, and families, with particular focus on neurodivergence, relationships, life transitions, and first responders and helping professionals.
We’re looking for someone who wants to become a meaningful part of the practice, not simply complete a list of tasks. If you’re friendly, resourceful, genuinely enjoy organizing things, and get a little satisfaction from making a busy system run smoothly, you may be a great fit.
How to Apply
Please submit your résumé along with a short introduction outlining:
- Your experience using Jane App
- Any experience you have with direct billing, finances, healthcare administration, or marketing
- Why this role interests you
- Your general availability
We appreciate all applications; however, only candidates selected for an interview will be contacted.
Pay: From $22.00 per hour
Expected hours: 5.0 – 10.0 per week
Benefits:
Location:
- London, ON N6G 5C2 (required)
Work Location: Hybrid remote in London, ON N6G 5C2
