The University of Ottawa—A crossroads of cultures and ideas
The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!
About the faculty/service: The Common Law Section of the Faculty of Law
Over the past 20 years, the Common Law Section of the Faculty of Law at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our Faculty is one of the most accomplished in the country. We are an engaged Faculty and we have a strong culture of public engagement. We also have a strong bond with the legal community in Ottawa and a special relationship with the Supreme Court of Canada.
We are leaders -- leaders in research, leaders in the profession and leaders in our community. On any given day, members of our Faculty may be seen testifying before a Parliamentary committee, providing expert commentary in the media or contributing to public policy debates on the issues of the day. We are the most-cited law faculty in the national media. Through our dedication we have built strong experiential learning opportunities for our students where our students have unparalleled access to, and interaction with, the highest judges in the land to help foster an inclusive and high-quality student experience.
Reporting to the IT and Communication Manager, the incumbent will provide advice and technical support services to end users in a designated Faculty or Service in areas related to infrastructure, hardware, software, peripherals and other IT equipment. Provide these services in an effective and efficient manner that meets or exceeds established customer service standards. Offer recommendations about future planning and development of resources.
What you will bring:
College diploma in a related field or an equivalent combination of education and experience
3 years of experience in a technical support role
Knowledge of University hardware, software, peripherals and security guidelines and standards
Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issues
Knowledge of office automation software to support and guide users in their work
Knowledge of mobile devices, distance education tools, audiovisual and scientific equipment
Knowledge of established IT policies and procedures of the University in areas such as procurement and asset management and maintenance
Experience with operating systems to install, diagnose and repair issues; ability to support large user groups
Experience in the implementation of system upgrades
Experience working in a customer service environment
Ability to communicate technical knowledge and information to a nontechnical audience
Analytical skills to diagnose and repair software, hardware and peripherals issues
Ability to proactively keep abreast of new emerging technologies
Ability to prioritize own work
Bilingualism - French and English (spoken and written)
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.