Gallery Host
Restoration Hardware
Toronto, ON
We believe that service starts inside the organization and embrace a concept called “People First.” At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement and enjoy a 50% product discount.

RH is seeking a Host with a demonstrated ability to support company leadership in the execution of new and existing business strategies within Restoration Hardware gallery stores. This includes providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.

RESPONSIBILITIES

Live Our Values: People, Quality, Service & Innovation
Deliver first-class service to both internal and external guests
Act as the first point of contact on the gallery floor and engage every guest who approaches the host stand, with a friendly smile and offer to assist
Make each and every guest feel welcomed and “at home”
Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check in for design services and restaurant waitlist, coat and umbrella check, local expertise & light concierge services, valet validation, etc.
Assist with daily setup and breakdown of the gallery host station
Anticipate guest needs, both internal & external
Answer guest questions with regards to both Gallery & F&B operations
Answer guest questions with regards to all design services and connect them with the appropriate associate to further the customer experience
Monitor Gallery areas to ensure they are kept clean, safe and code compliant. Communicate with leaders any issues and assist as needed
Assist with onsite and offsite events if/as needed
Complete any additional tasks as assigned by F&B or Gallery leadership
Attend and participate at all scheduled meetings and trainings
Participate in teamwork and foster harmonious working climate
Provide feedback on guest comments or complaints to the management
Report employee and guest accidents

ADDITIONAL RESPONSIBILITIES

Complete Host training for all new associates
Administer all Host testing and 6 month checkups
Accountable for implementation and maintenance of all service quality standards at the host stand
Ability to perform all opening and closing management tasks as needed

REQUIREMENTS

Minimum of 2 years related experience
Willing to learn new and exciting things
21 years or older
Energetic, accountable and team oriented
Reliable, dependable and responsible
Ability to proactively find ways to maintain gallery cleanliness and efficiency
Ability to multi-task in a fast paced environment with a positive attitude
Basic computer skills is a plus
Experience with Aloha or a similar POS system

PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds
Must be able to work standing and walking for extended periods of time

SCHEDULING REQUIREMENTS

This position is full or part time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays

BENEFITS

Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent