We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract position is ideal for a hands-on desktop support specialist who can prepare, deploy, and replace laptops efficiently while delivering a positive end-user experience. The successful candidate will handle imaging, configuration, troubleshooting, and shipment coordination, while working with a high daily volume of devices across multiple branch locations.
Responsibilities:
- Prepare and configure incoming laptops for end users by completing imaging, setup, and quality checks before deployment.
- Replace existing devices with newly provisioned laptops and ensure users receive the equipment and guidance needed for a smooth handoff.
- Resolve Level 2 desktop support issues related to hardware, Office 365 applications, Outlook, Excel, and general workstation performance.
- Support device enrolment and management activities using Intune, Azure, and Active Directory tools.
- Process a high volume of laptop deployments each day while maintaining accuracy, organization, and service standards.
- Package and coordinate shipment of laptops to branch locations, ensuring devices are tracked and ready for distribution.
- Create and provide checklists and other user-facing instructions to help employees complete returns and exchanges correctly.
- Document incidents, service requests, and deployment updates in ServiceNow to maintain clear support records.
- Communicate clearly with end users and internal teams to troubleshoot issues, answer questions, and deliver strong customer service.
- 2-3 years of experience in desktop or PC support, including hands-on laptop deployment and troubleshooting.
- Practical knowledge of computer hardware, laptop hardware, and imaging processes for Windows-based devices.
- Experience working with Active Directory, Microsoft Office 365, Outlook, and Excel in a support capacity.
- Familiarity with Intune and Azure for device setup, management, or user support activities.
- Ability to manage repetitive deployment tasks efficiently in a fast-paced, high-volume environment.
- Experience using ServiceNow or a similar ticketing platform for documentation and incident tracking.
- Strong communication and customer service skills, with a friendly and detail-oriented approach to user support.
- Ability to follow established procedures carefully while also contributing practical recommendations when appropriate.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .
