Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
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Your Role and Responsibilities
Preferred location for this role: Ottawa or Quebec City
Be part of this exciting opportunity as a Kyndryl’s Client Technical Leader.
As a Client Technical Leader at Kyndryl, you will provide architectural advice and solution strategies, as a Senior Technical expert, to address our clients’ strategic business imperatives. You will primarily be assisting the Business Development Partner in opportunity identification by developing & articulating proposals that outline how a client can accelerate business transformation with major focus on digital transformation. You will act as an integrator of the Kyndryl technical community during client meetings. You will be responsible for shaping complex, multi-tower deals in Strategic New Logos and driving the solution strategy, with support from the Solutioning team. We are seeking a high caliber individual to cover the breadth of responsibility outlined below.
Design & articulate an innovative technical approach/ solution architecture based on your understanding of client’s business and technical needs
Work with the Business Development Partner to identify key opportunity areas for the client by baselining their existing technical architecture & comparing with industry best practices
Post qualification: Support Solutioning team to develop & design a winning solutioning strategy
Assist in sales pitches and enable proactive campaigns to bring forth Kyndryl’s capabilities and offerings
Lead IT transformation projects
Engage with key client counterparts as technical solution / subject matter expert
Develop collateral showcasing key technical capabilities, trends and business need implications for client meetings
Be a trusted advisor to the client, pro-actively educate and guide discussions to win new clients
Maintain a strong PoV on relevant technical trends, market landscape on offerings and future growth plays
As Client Technical Leader, you should be displaying the following skills:
Deep & significant experience in working with / developing solutions in certain technologies (including technical certifications) e.g., Cloud native development, Hybrid/ multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies, data strategies, security, API economy, microservices, etc.
Significant experience in leading an IT transformation project
Demonstrated experience to work across cross-functional teams to deliver complex IT solutions
Demonstrated experience in identification of key opportunity areas with the client by baselining their existing technical architecture & comparing with industry best practices
High technical proficiency and ability to learn new tools quickly
Sales & Industry skills
Ability to engage in consultative selling and draft effective sales pitches to showcase Kyndryl’s offerings and win the client
Deep understanding of the public sector – Federal & provincial, it’s business challenges and how to address them through technology and innovation
Knowledge of 3-4 industry trends, challenges & dynamics, and a strong perspective on how Kyndryl can expand industry eminence; attends & leads industry conferences & associations consistently
Bring pro-active through leadership within Kyndryl’s CTO and offerings community to ensure our offerings and capabilities are in line with industry trends
Other leadership & relationship skills
Understanding of what it takes to build strong relationships & drive conversations with senior leadership to generate OI; ability to coordinate within a team to drive leads to closure
Ability to work in a multi-disciplinary team to develop a global architecture approach / technology transformation roadmap and work with multiple stakeholders like Solutioning team, Partner Ecosystem teams etc.
Determined and self-motivated problem solver who can thrive in a dynamic, ambiguous and customer-facing environment
Superior written and verbal communication skills, including demonstrated ability to effectively communicate information to C-suite / VP level clients
Key performance indicators:
Pipeline of qualified deals
Order Intake / Contract Signings from Strategic New Logos
Number of solutions sold to New Logos
Required Technical and Professional Expertise
At least 10+ years of experience as a solution architect / technical advisor: developing solutions / working with certain technologies e.g., Cloud native development, Hybrid/ multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies, data strategies, security, API Economy, microservices, etc.
Ability to work collaboratively across cross-functional teams to develop and execute complex IT solutions
Comfortable at effectively communicating with senior clients up to C-suite / VP level
Able to develop trusted relationships and win over clients by proposing strong solution strategy & inferring clients technical needs / challenges
Effective at independent problem-solving in a dynamic environment and skilled at working with incomplete information
Bilingual French and English (verbal and written) for Quebec location.
Preferred Technical and Professional Experience
A unique sense on how to drill down inside a client's business, organization, culture, pain points, and determining their compelling reasons to act.
High School Diploma/GED
Must have the ability to work in Canada without sponsorship.
State / Province
City / Township / Village
City / Township / Village 1
City / Township / Village 2
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.
Primary job category
Role ( Job Role )
Account Technical Leader
Up to 40% or 2 days a week (home on weekends- based on project requirements)
(Y009) Kyndryl Canada Limited
Is this role a commissionable/sales incentive based position?