WellFort is seeking Medical Office Assistant (MOA) to join our team!
Medical Office Assistant – Multiple roles (contract and permanent)
WellFort Community Health Services is an innovative community health centre that is embarking on a transformational change to support the population through integrated care services across interprofessional primary care models. We are hiring multiple roles that focus on a number of patient populations across all age spans including within a new neighbourhood primary care network of 7 primary care practices, homeless shelters and community locations serving people experiencing homelessness and our hub locations in Malton and Bramalea. Multiple roles (contract and permanent) and multiple FTE’s are being recruited for. Work in all roles could be across any program among multiple sites within the Central West Ontario Health Team geography. If interested, please identify your FTE availability within your application. Please attach a cover letter and resume outlining your passion and areas of expertise.
WellFort Community Health Services is seeking a dedicated and compassionate Medical Office Assistant (MOA) to join our interprofessional team.
As an integral interdisciplinary team member of WellFort the MOA provides administrative and logistical support to the Clinical Team to ensure effective and efficient service delivery of all program components provided by WellFort.
This position requires flexibility in hours of work to support accessible program service delivery and the centres hours of operation. As such the position entails some evening and weekend work.
RESPONSIBILITIES
- Respond to telephone and email inquiries regarding programs, services, and activities.
- Handle all reception duties for WellFort programs at the locations, ensuring adequate coverage based on operational hours and service needs.
- Greet clients warmly and maintain a welcoming, calm, and non-judgmental environment.
- Manage a busy waiting room, ensuring smooth operation of same-day and appointment-based services, and attend to clients' needs.
- Schedule appointments, book referrals, and download results.
- Perform general intake and pre-assessment of clients registering for programs and services.
- Ensure client information is accurate and up-to-date in the Electronic Health Record (EHR).
- Provide administrative and logistical support, including photocopying, faxing, form creation, and maintaining contact and referral lists.
- Perform general office duties such as scanning, creating provider schedules, and data collection.
- Ensure that office equipment is well maintained and in good working order.
- Collaborate with the Centre’s larger administrative team to ensure consistency in administrative applications.
- Support program planning, development, and implementation by creating effective administrative systems.
- Perform tasks related to panel management, track cycle times, and supply and demand.
- Coordinate the ordering of program resources and supplies.
- Assist with other related duties as assigned, including larger Community Health Centre (CHC) functions such as the Annual General Meeting (AGM).
- Works with community members, staff, and partners to identify issues and develop projects and advocacy strategies
- Joins relevant professional groups to maintain professional linkages and support.
- Participates in research when opportunities arise.
- Other duties and responsibilities as may be assigned from time to time.
QUALIFICATIONS, EXPERIENCE & SKILLS
- Relevant knowledge and experience attained through graduation from a recognized College/University in Medical Office Administration or a related field.
- A minimum of two years experience in a similar position preferably in the Community Health Centre or Social Services Sector.
- Sensitivity to and awareness of cultural, racial, economic, and socially diverse communities.
- Proven customer service skills with a strong focus on client satisfaction.
- Excellent written and oral communication skills tailored to individual and community needs.
- Experience handling confidential and time-sensitive documents.
- Strong interpersonal skills with the ability to multitask in a fast-paced environment.
- Experience working in a value-based non-profit or social services organization.
- Demonstrated proficiency in using computers and various software applications, including Electronic Medical Records (EMR).
- Ability to work effectively both independently and as part of an interdisciplinary team.
- Ability to speak languages relevant to the residents of the organization’s community is an asset.
Apply Now and Empower your Career
Candidates who self-identify as being from a marginalized community, including people with lived/living experience of drug use and/or houselessness, Indigenous peoples, racialized persons, persons with disabilities, newcomers, and 2SLGBTQIA+ persons, are encouraged to apply and will be prioritized. We invite these candidates to indicate their relevant identities in their cover letters.
Requests for accommodation due to disability can be made at any stage in the recruitment process.
The successful candidate will demonstrate a willingness to participate in WellFort’s commitment to becoming an inclusive, barrier-free health centre and an ability to work in an interdisciplinary team.
For more information visit www.WellFort.ca
Salary Range: $36,026 - $43,373 (pro-rated to FTE) (consideration of experience)
Compensation package includes health and dental benefits and HOOPP pension benefits. (based on employment status)
Interested applicants:
This position is being advertised both internally and externally. Internal applicants are encouraged to apply by August 13, 2024. Please submit your application by this date to be considered for the position.
Please send your resume and cover letter to [email protected]
Application deadline: Open until filled
Please quote “MOA0824” in the subject line
No phone calls please. Successful candidates will be contacted.
VACCINATION REQUIREMENT:
As a condition of employment, new WellFort staff must be fully vaccinated unless they have received an exemption from vaccination under the Human Rights Code. Proof of COVID-19 vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.
Fully vaccinated is defined as having received the completed series of an accepted COVID-19 vaccine, as recommended by the Office of the Chief Medical Officer of Health and having received the final dose at least 14 days before your employment start date.
The candidate will be asked to provide WellFort with proof of full vaccination, prior to their employment start date. Acceptable proof is a Ministry of Health Dose Administration Receipt (or such other proof of vaccination that the Province of Ontario sanctions). This can be obtained through the Provincial portal https://covid-19.ontario.ca/get-proof/.
The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code, a request for accommodation can be requested and written proof satisfactory to the organization will be required.
Job Types: Full-time, Part-time, Temporary, Contract, Casual
Work Location: In person
