The Pharmacy Assistant & Customer Service Expert will be responsible for assisting the pharmacist with all duties pertaining to pharmacy operations. They must also be able to provide excellent customer service to our patients by effectively communicating and assisting in the fulfillment of the prescriptions. They must understand the current operations of the pharmacy, have excellent customer service skills, maintain professional conversation skills, have excellent data entry, listening, and phone skills, have good command of both English and Punjabi, be able to multi-task and help deliver a positive customer experience.
We are looking to hire someone who is passionate about the work they do, has a welcoming personality and is an effective communicator.
Main Duties:
- Counting
- Providing excellent customer service
- Directing patients – Help with Pick ups, purchases and questions
- Closing duties (including gates and cash register)
- Answering phones, checking voicemail and replying to patient requests
- Entering, sending, receiving and putting away orders
- Restocking the pharmacy (Vials
- Sharps and medications returns
- Organizing over the counter medications
- Checking for expired products
Key responsibilities:
- Greeting patients and directing them as needed
- Handling customer prescription pick ups, purchases and questions
- Answering phones, checking voicemail and replying to patient requests
- Entering, sending, receiving and putting away the order
- Counting
- Handling sharps and medication returns
- Restocking the pharmacy (Vials, bags etc.)
- Organizing OTC medications
- Checking for expired products
- Closing duties (including gates and cash register)
Qualifications:
- 1-year experience at a pharmacy Required
- WinRx Experience Preferred
- Strong communication skills
- Excellent organizational skills and detail orientation
- Fluent in English & Punjabi
- Ability to work independently in a fast environment
- Superior customer service experience
- Proficient computer/data/entry skills
Job Types: Full-time, Permanent
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
Pay: $18.50-$20.00 per hour
Work Location: In person
