Veterinary Hospitals – South Etobicoke & O'Connor Locations
Do people naturally trust you?
Can you turn a phone inquiry into a loyal client?
Do you love helping people while also achieving goals and driving results?
If you are passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships with clients, we want to meet you.
We are seeking an exceptional Client Care & Growth Coordinator to join our growing veterinary team. This is not your typical reception position. We are looking for someone who can create outstanding client experiences, strengthen client loyalty, increase compliance with recommended care, and help grow our hospitals through exceptional communication and service.
The right candidate is confident, organized, compassionate, and understands that every phone call, email, and client interaction is an opportunity to help a pet receive the care it needs.
What You'll DoClient Experience
- Deliver exceptional customer service in person, by phone, email, and text
- Create memorable client experiences from check-in through discharge
- Build strong relationships with clients and their pets
- Resolve concerns professionally and confidently
- Ensure every client feels valued and heard
Sales & Growth
- Convert incoming inquiries into booked appointments
- Educate clients on recommended veterinary services
- Promote wellness plans, diagnostics, surgery consultations, dentals, and preventive care
- Support client compliance through follow-up calls and reminders
- Promote online pharmacy and hospital programs
- Identify opportunities to improve client retention and hospital growth
Scheduling & Communication
- Manage a busy appointment schedule efficiently
- Coordinate follow-up appointments and ongoing care
- Complete client outreach calls
- Ensure patients do not fall through the cracks
- Assist with recalls, reminders, and reactivation campaigns
Administrative Support
- Process invoices and payments accurately
- Maintain accurate medical records
- Support daily workflow and hospital operations
- Assist the veterinary team as needed
What Makes You Successful
You are:
✔ Friendly and outgoing
✔ Comfortable asking for the appointment
✔ Confident discussing recommendations and pricing
✔ Able to handle difficult conversations professionally
✔ Organized and detail-oriented
✔ Self-motivated and results-driven
✔ A strong communicator
✔ Passionate about helping pets and their families
✔ Comfortable working with goals and performance expectations
Bonus Points If You Have
- Veterinary reception experience
- Medical reception experience
- Sales experience
- Hospitality experience
- Call centre experience
- Experience using EzyVet or veterinary software
- Experience handling high-volume phone calls
Compensation & Benefits
- Competitive hourly wage
- Performance bonus opportunities
- Employee pet discounts
- Continuing education opportunities
- Growth and advancement opportunities
- Supportive leadership team
- Positive and collaborative workplace culture
What Success Looks Like
At our hospitals, success isn't measured by answering phones.
Success means:
- Clients choosing us because of the experience you create
- Increased patient compliance and wellness care
- Positive Google reviews
- Strong appointment conversion rates
- Outstanding client retention
- Helping more pets receive the care they need
If you're someone who loves connecting with people, enjoys achieving goals, and wants to be part of a growing veterinary organization, we'd love to hear from you.
Apply today and tell us why you would be an exceptional Client Care & Growth Coordinator.
Work Location: In person
