Job Overview
We are seeking a dynamic and energetic Retail Store Supervisor to lead our retail team and ensure an exceptional shopping experience for our customers. In this pivotal role, you will oversee daily store operations, manage staff, and drive sales performance while maintaining high standards of customer service. Your leadership will inspire your team to meet and exceed sales goals, uphold merchandising standards, and foster a welcoming environment that encourages customer loyalty. This position offers an exciting opportunity to develop your management skills in a fast-paced retail setting while contributing to the overall success of the store.
Duties
- Supervise daily store operations, ensuring smooth functioning and adherence to company policies
- Lead, motivate, and develop team members through effective training, coaching, and performance management
- Oversee retail sales activities, including cashiering, merchandising, and customer service interactions
- Manage inventory purchasing, pricing strategies, and stock replenishment to optimize product availability and profitability
- Handle payroll processing, cash handling procedures, and bookkeeping tasks with accuracy and integrity
- Implement marketing initiatives to attract customers and increase store visibility within the community
- Conduct interviews and participate in recruiting efforts to build a talented and diverse team
- Monitor sales performance metrics and prepare reports to inform strategic decision-making
- Ensure compliance with health & safety regulations and maintain a clean, organized store environment
- Utilize POS (Point of Sale) systems effectively for transactions, returns, and inventory management
Skills
- Proven supervising or team management experience within retail environments
- Strong negotiation skills to handle vendor relations and pricing discussions
- Bilingual or multilingual abilities to serve diverse customer bases effectively
- Excellent communication skills with phone etiquette and organizational prowess
- Proficiency in retail sales techniques, merchandising, and marketing strategies
- Experience with payroll processing, bookkeeping, budgeting, and administrative tasks
- Skilled in training & development methods to enhance team capabilities
- Sound math skills for cash handling, pricing adjustments, and inventory calculations
- Effective time management to prioritize tasks in a fast-paced setting
- Leadership qualities that inspire teamwork and foster a positive store culture
Job Duties:
- Supervise and coordinate the activities of retail sales workers
- Assign duties to staff and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train new staff and monitor their performance
- Ensure the store's visual standards and established procedures are maintained
- Perform key holding and opening and closing duties as required
- Supervise and coordinate daily store operations
Employment Requirements:
- 2 years to less than 3 years of relevant work experience
- English
- Ability to supervise and coordinate staff
- Strong customer service and organizational skills
Employment Details:
- Permanent, full-time
- 40 hours per week
- $24.04 per hour
- In-person work
- Location: 109–12769 72 Avenue, Surrey, BC V3W 2M7
Join us as a Retail Store Supervisor where your leadership will make a tangible difference! We value energetic individuals who are passionate about retail management—ready to motivate teams, delight customers, and drive store success. If you thrive in an active environment that rewards initiative and teamwork, we want to hear from you!
Pay: $24.04 per hour
Expected hours: 40.0 per week
Work Location: In person
