Retail Floor Lead
Summit Tools
Burnaby, BC

Position Title: FLOOR LEAD


Location: BURNABY, BC

Compensation: $18.00+ Hour (Based on Experience)


We are a family-owned business and have been in operation since 1993. We are well established in the hardware and power tools industry as a leader. Positioned for growth, we now have a total of 4 stores. In addition to our flagship store in Burnaby, you will see Summit Tools in Port Coquitlam, Kelowna and St. Jerome, Quebec.


  • Provide customers with an optimal customer service experience
  • Be in control of inventory for the store
  • Oversee the sales floor and identify and resolve any customer service related issues
  • Must be able to assign / delegate tasks to store staff
  • Must be able to engage with customers, be personable, and communicate clearly
  • Walk the sales floor to optimize sales opportunities and provide customers with support
  • Report any issues or process deficiencies to management


  • Customer oriented (greet customers and provide on-going excellent customer service)
  • Must have strong understanding of inventory
  • Must be able to demonstrate good judgment
  • Must have a degree of professionalism, maturity, and confidence
  • Must have good physical dexterity
  • Must be optimistic and have a positive attitude
  • Excellent command of the English language, both oral and written
  • Ability to coordinate efforts with managers to ensure high level of customer service
  • Must be able to proactively communicate issues to management
  • Must be punctual and reliable
  • Must have working knowledge and experience using basic POS and MS Office Applications (Word, Excel, and Outlook etc.)
  • Completion of a criminal record check
  • Must be able to work Monday – Saturday
  • Experience in the retail and/or sales industry is considered an asset
  • Preference will be given to candidates who can demonstrate strong leadership qualities

Job Types: Full-time, Permanent

Salary: $18.00 /year


  • Burnaby, BC (Preferred)