Company Overview:
Since its founding in Switzerland by the LANDERT Group, TORMAX has set the global standard for entrance automation. TORMAX Canada Inc. (TCA) headquartered with manufacturing in Langley, British Columbia, is the supplier for Canada with branch operations in Manitoba, Ontario, and Quebec. We provide high quality, quick response, technically supported solutions for Swing Doors, Sliding Doors, Hermetic and ICU Doors, Folding Doors, Industrial Doors for Extreme Conditions, Escape route & Fire Doors, Semi-Circular Doors, Revolving Doors, Sensor Systems, Manual Controls and Door Management Systems.
Job Summary:
Answering to the Branch Manager, TORMAX Brandon (TBR), the Sales Support, will be responsible to process and facilitate all TBR sales orders to the highest details. With a “can do” attitude, this position will assist the outside sales team, the Branch Manager, the manufacturing team and other TORMAX Branch and Area Managers, to ensure that jobs are delivered per client specifications and timelines. We are looking for a hands-on, quality oriented, results driven, production Team Leader.
Major Responsibilities and Key Accountabilities:
- Engage with potential and current clients through outbound calls, emails, and virtual meetings to promote our products and services
- Understand and validate the sales quotations from Sales Engineers as well as Branch operations, while creating the production orders and confirming special requirements.
- With guidance from the Branch Manager and the Sales Engineering team, plan and prepare Rough Cut field dispatching schedules for technician capacity planning.
- Ensures that job files are created, and job numbers are assigned, with all pertinent special quotes and customer request information are attached.
- Prepared and send order confirmations to external customers and Sales Engineers.
- Price and project manage, special quotes and job specific, outside supply purchasing items.
- Recommend adjustments for Field technician capacity changes relative to product demands and delivery schedule requirements.
- Facilitate and document within Odoo and with the Manufacturing Team Leader, any special jobsite or customer specific requirements.
Other Tasks:
- Keep TBR Odoo information updated with all current job data, special quotes, and projected due dates.
- With guidance from the Finance Team, create and send customer invoices as jobs are completed.
- Oversee and facilitate the special quote/ outside supply purchasing and project management processes.
- Provide pricing guidance and back up technical support to Team Leaders and Sales Engineers and their customers if their primary contact is not available.
Education and Experience:
- Completed courses or a Diploma in Sales Management, customer service or other related education is preferred.
- Previous construction or sub-trade administration or project management experience would be considered. HVAC, Electrical, Security systems industry are most most relavant.
Preferred Competencies:
- Commitment to quality, pride in workmanship, ambition, drive, and self-determination are preferred characteristics.
- A good sense of urgency and customer service professionalism.
- Experience working with cross functional teams with diverse international backgrounds.
- Knowledge in entrance automation and other barrier free product lines
- Strong computer skills in MS Office Suite (Word, PowerPoint, Excel) with a user’s knowledge of ERP systems such as Epicor or Odoo
- Excellent time management skills and flexibility are required. Staying organized is key!
- An aptitude for problem solving and entrepreneurial resolutions.
Qualifications:
· 1-3 years of electro-mechanical or building products manufacturing administration experience preferred.
· Exceptional teamwork and communication skills with a strong attention to detail
· Strong appreciation for excellence in customer service is a MUST
· Valid MB drivers licence required with the ability to prove a clean driving record.
· Strong sales administration thinking, and analytical skills is an asset.
· Positive attitude, with an ability to foster an atmosphere of trust and transparency.
Compensation:
· A salary commensurate with the candidate’s skills and experiences is available.
· Cell phone, computer, other tools and devices will be provided as required.
· Industry leading medical and dental benefit package.
· Product and industry training programs will be provided.
Pay: $45,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
