Build your career at the hospital that’s building for the future
Humber River Hospital is committed to revolutionizing patient care for our diverse community. We’re looking for exceptional individuals to join our great team: people who share our passion to deliver excellent, patient-focused, expert care. The Hospital is formally affiliated with both the University of Toronto and Queen’s University.
We have an exciting opportunity for a Full-time Quality Improvement Specialist to join our team within the Quality & Patient Safety team.
Hiring Salary Rage: $43.63 - $46.35 per hour
Availability: Monday – Friday (subject to change); some weekend work may be required.
Union: Non Union
To improve the health of our community through engineering safe systems, enhancing the experience and outcome of the patient/family and reducing risks/costs
To lead quality improvement initiatives and projects that enhance patient safety, satisfaction, and trust in HRH patient care, and increase operational and resource use efficiency and reliability
Lead patient care quality improvement and enhancement initiatives (e.g. patient satisfaction, safety, patient care outcomes, trust in HRH patient care services) to increase operational efficiency and reliability, and reduce clinical and operational risks and cost
Analyze current practices and work flows, collect and use data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
Engineer (define, design, implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents (e.g. patient, family, staff, physician, volunteer, etc.) using Human Factors engineering principles, including:
satisfaction with health care services, outcomes, and safety
technologies, equipment, and process risk prevention (e.g. prevent equipment failure)
Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations
Foster a culture of patient quality improvement, safety, and risk reduction
Lead preparation and review of mandated reporting requirements that meet governmental and organizational performance objectives
Implement evidence based best practices in patient care services and care quality
Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality improvement, risk reduction, and improving data driven decision-making
Provide subject matter expertise in the development of project requirements and/or resource plans for direct supervisor approval
Recommend strategic priorities for direct supervisor approval (e.g. data analysis to define areas for improvement)
Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) preferred
Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
Minimum of 3 recent experience in leading patient experience quality improvement initiatives.
Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
Experience in Quality improvement science (e.g. Lean, Six Sigma, High Reliability), Human Factors engineering, Service design, Change/risk management, Project management and Statistical analysis required
Experience in Ethnographic research preferred
Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
Demonstrated initiative in improving work skills and processes
Excellent attendance and discipline free record required.
Hours of work: Monday to Friday, some flexibility is required.
We thank all candidates that apply but only qualified candidates will be contacted for an interview
Humber River Hospital is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance.