1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5
President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. It operates in the following segments:
Mastercard: The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.
Insurance: Home and auto insurance are offered through affiliates and relationships with several insurance companies.
PC Optimum: All PC Financial payment card customers earn PC Optimum points that can be redeemed in participating Loblaw banner and Shoppers Drug Mart stores.
PC Services: this division of Loblaws Inc. operates in the same office location and includes The Mobile Shop and Gift Card businesses which are focused upon delivering convenience and exceptional value to LCL customers. Loblaws Inc. is a wholly-owned subsidiary of LCL.
LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.
PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. PCF’s vision is vision is to make the everyday simple and better.
Loblaw's purpose of Live Life Well® puts first the needs and well-being of all Canadians. As a part of virtually every community across Canada, we are proud to meet these needs and make a difference by providing:
More than 1000 conveniently located grocery stores, spanning the value spectrum from discount to specialty
Financial services and rewards through PC Financial® payment products and the PC Optimum® loyalty program
Affordable fashion and family apparel from the Joe Fresh® brand
Three of Canada's top consumer brands, including Life Brand®, no name® and President's Choice®.
The Customer Support Centre of Excellence supports this purpose by delivering great experiences to our customers. Through partnership and collaboration with various lines of business, our colleagues are empowered to further enhance the customer experience with one simple question in mind: how can we help Canadians live life well?
About the role
This individual will provide support in delivering accurate and timely management reporting, analytics and forecasting into line of business to influence decision making while also deriving actionable insights.
What you'll do
Conduct analysis to examine forecasting parameters and performance
Assist in identifying missing information and data gaps and suggest plans to remediate
Develop, and maintain reports that contain actionable metrics to monitor the performance of forecasting
Develop attribution model to identify key business drivers
Develop advanced models to extract impactful insights that influence the strategy and forecasting
Develop accurate and timely reports and dashboards to report business performance to support forecasting and planning
Generate, automate and improve daily, weekly and monthly reports
Support the development and analysis of market and competitive landscape research.
What you'll need
Experience with data analysis
Analytical skills to identify gaps and deficiencies and develop solutions
Strong verbal, written, and reporting skills
Proficient in Microsoft applications, specifically Excel. Must possess demonstrated ability to create and manage spreadsheet applications
Demonstrated the ability to work effectively with large volume of complex data, adapt quickly, maintain focus and a high degree of accuracy
Strong collaborator but work well independently and are able to manage multiple projects / responsibilities
Ability to articulate complex problems and insights in a clear and concise manner for stakeholders
Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Number of Openings:
PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.