Company information
Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization.
Qualifications:
- College diploma or Bachelor Business Administration or a related field or equivalent experience required.
- Minimum 5 years of professional and/or management experience, in Service
- Demonstrated proficiency in a supervisor role in a related business.
- Experience in a service-related industry is preferred.
Skills/Abilities:
- Proficient in Microsoft Office applications.
- Excellent verbal, written and interpersonal communication skills.
- Demonstrated ability to manage and motivate team.
- Ability to develop and maintain effective working relationship with other employees, sales representatives and all customers.
- Strong data processing, organizational and record-keeping skills.
- Basic understanding of Financials and Profit & Loss Statements.
Responsibilities:
- To monitor daily service call screens to ensure jobs are scheduled and completed in a timely manner.
- Review jobs prior to closing if clarification required, make necessary correction to invoices.
- Review customer concerns and make decisions on financial adjustments to invoices.
- Relocate technicians to other service areas as required by call volume.
- Ensure that paperwork flows through efficiently.
- Review reports for outstanding paperwork or jobs that need to be completed.
- Review and analyze financial reports.
- Report to senior management on variances to financial plans.
- Support new initiatives to increase our top line while maintaining our base business.
- Project revenue generation from new techs including training requirements.
- Assist in the preparation of the Annual Plan and Long-Range Plan.
- Manage the day-to-day activities at the branch.
- Coordinate dispatch needs with the Manager, Process & Compliance.
- Manage and develop staff including non-union and union employees (where applicable).
- Resolve any work-related employee issue or concern.
- Monitor productivity reports and bring findings to the attention of the Service Area Manager.
- Build strong relationships with our top customers.
- Monitor the business activity of major customers and react to changes.
- Coordinate business growth opportunities with the Business Development Team.
- Research and understand our new products.
- Participate in special projects as assigned.
- Prepare performance appraisals for direct reports yearly.
- Comply with Health and Safety policies and procedures
We Offer:
- Competitive Pay
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match
We value diversity in the workforce and encourage all qualified candidates to apply. Disability related accommodation during the recruitment process is available upon request. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Extended health care
- RRSP match
Schedule:
Experience:
- Management in a 'Service' Company: 5 years (preferred)
- Serving Food Equipment: 1 year (preferred)
- Managing Unionized employees: 1 year (preferred)
Work Location: In person