In preparation for the upcoming fall and winter season, we are seeking Sales Associates to fill positions in all of our departments, who are passionate about our customers!
The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.
RESPONSIBILITIES AND TASKS
Provides excellent customer service to all customers entering the store, which begins with a smile and eye contact
Directs customers to the location of requested items
Answers questions and provides friendly advice and services to customers including ensuring they go home with all value-added and related products that they might need
Responds to and handles customer inquiries, request and concerns, in a timely manner- both over the phone and in person.
Handles multiple customers in an effective and efficient manner
Deals with challenging situations in a professional manner
Keeps up to date with in-store promotions and product locations
Ensures that retail basic tasks are executed efficiently such as stocking, labels, facing etc.
Merchandise display areas using modules or plan-o-grams as guidelines
Maintain inventory accuracy and identifies/reports low stock levels
Operates computer and RF guns as well as E.F.D. as primary tools to provide excellent customer service
Plays an active role in the department team by opening sharing opinions on how to improve department success
Complies with company, store and department policies
Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately
Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others
Completes all tasks as required
Basic math and typing skills
Ability to work under minimal supervision with computerized systems
Experience in a customer service role and/or with a Canadian Tire store is an asset
Successful candidates will demonstrate the following competencies:
Strong orientation towards customer service excellence
Highly approachable, customer-orientated individual who thrives on offering exceptional service to customers
Strong belief in the Canadian Tire Values of honesty, integrity and respect.
Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations
Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes
Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals
Ability to resolve retail and/or customer issues
Ability to adapt and cope with challenging and changing situations and possibly departments
Positive attitude, punctuality, and solid work effort
PHYSICAL DEMANDS AND WORKING CONDITIONS
In compliance with the store's Health and Safety Policies and Procedures:
Standing/walking for 8 hours
Lifting and /or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise may vary in weight from "light" to "heavy"
Lifting and turning repeatedly throughout the shift
Lifting above the shoulder, from floor to shoulder and floor to waist
Ability to go up and down a ladder while carrying merchandise
Walking and carrying things at the same time and pushing/pulling, as required
Ability to handle and manage the stress of an ever changing retail climate