Public Service Assistant
Competition posting date:
Competition closing date:
Ottawa Public Library, Library Operations, Branch Operations
1 Part-time Continuous Position - 24 hours/week
CUPE 503 Library
$29.779 to $34.841 per hour (2019 rates of pay)
Cumberland, 1599 Tenth Line
Various shifts :
days, evenings and weekends
Responsible for providing information, reference and readers advisory services in the Library and/or the
community and/or mini-libraries, nursing homes and other locations. Provides circulation and page services
in the Library and/or the community and/or mini-libraries, nursing homes and other locations. Performs
routine collection maintenance duties. Promotes Library services. May be senior person in charge or
exercises responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as
embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian
Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular
emphasis on providing customer service excellence
Education & Experience
2-year Library Technician Diploma.
Minimum of one (1) year related experience.
Language, Certificates & Licenses
The successful candidate will be required to complete a Vulnerable Sector Check to the City of Ottawa’s
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing required.
English oral, reading, writing required.
Candidates must meet language requirement for position upon hire.
- Adult/children's literature in a variety of formats, readers' advisory services, trends in reading, literacy,
ESL collections and library programming.
- Reference resources in print, microform and electronic formats and of current developments in
- Electronic database and other bibliographic searching techniques.
- Principles of collection development and maintenance.
- Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey
Decimal or other prescribed sequence and procedures
- Library circulation procedures and practices.
- Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple,
Blackberry) as it relates to library offerings
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be
required to demonstrate such usage to colleagues or library patrons.
- General knowledge of library policies and procedures.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
- Use tact, discretion and confidentiality.
- Excellent verbal communication skills.
- Exercise effective judgement and independent decision-making capabilities.
- To carry out a range of circulation/page activities, including registration, collecting fees, and to respond
effectively to a range of library service inquiries and resolve complaints.
- To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.
- Minimum keyboard skills of 25 wpm.
- Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of
an IBM compatible computer in Microsoft windows.
- Ability to think quickly.
- Ability to learn on the job and apply learning to new technologies as required.
- Ability to create and design thematic displays.
- Ability to handle and account for cash and to prepare bank deposits.
- Perform multiple tasks concurrently.
- Customer service orientation, including the use of tact, discretion and confidentiality
- Ease of comfort with technology.
If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.
We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.
The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.
Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.