The Opportunity: NATIONAL FIELD MANAGER – De’Longhi Group Market Development Program – Full-time Opportunity!
Rate: $65,000-70,000.00
What Encore's All About:
At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is more than a turn of phrase, it is a way of life...and it comes down to the following Vision and Mission that compel us to outperform every day. Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment. Our Mission: Provide uncompromising quality of service and unparalleled caliber of thinking...developing strategies and delivering solutions that enable our clients to win.
Position Summary:
Encore is seeking a strong leader with experience in small domestic appliances or premium retail to support the growth of our De’Longhi Group Market Development program.
This role leads and develops a team of part-time Market Development Representatives across Canada responsible for driving sales through in-store demonstrations, product training, merchandising, and retail relationship-building across key banners.
You will be accountable for delivering results by ensuring consistent execution, elevating team performance, and strengthening the in-store presence of De’Longhi, Braun, nutribullet, and magic bullet brands.
The Perfect Person for This Role:
You’re an inspiring leader who brings out the best in your team and thrives in a fast-paced, customer-focused retail environment. You understand how to translate strategy into execution and support your team in delivering engaging, results-driven in-store experiences.
You’re a strong communicator and coach who can elevate performance through development, accountability, and hands-on support in the field. You think big picture but stay close to execution, understanding how your team’s performance impacts overall results.
You’re energized by leading teams in a dynamic environment and are passionate about delivering quality execution, strong retail relationships, and measurable results.
Position Responsibilities:
Lead and develop a team of Market Development Representatives to drive sales, product demonstrations, merchandising, and retail execution excellence
Deliver on sales targets and KPIs across assigned territories, increasing brand visibility, distribution, and sell-through
Effectively communicate retail priorities and translate objectives into actionable plans for the field team
Ensure optimal call coverage, territory management, and execution of in-store activities including demos, training, and merchandising
Spend 50–60% of time in-field coaching team members on customer engagement, product demonstrations, and selling skills
Create presentations and reports to support team training, ongoing client communication, and other key needs
Review performance metrics and implement action plans to optimize results and address gaps
Provide ongoing training and development to enhance team capabilities in product knowledge, presentation, and retail engagement
Maintain regular communication with team members and client stakeholders, providing updates, insights, and field feedback
Track and analyze team performance using reporting tools to ensure objectives are consistently met
Support execution of seasonal activations, retail events, and sales meetings
Lead performance management and development processes for all direct reports
Your Experience:
5+ years of successfully leading teams in retail, field sales, or CPG (Consumer Packaged Goods) or SDA (Small Domestic Appliances) environments
Experience in small domestic appliances, premium products, or experiential retail is an asset
Proven ability to coach and develop teams in customer engagement, demonstrations, and sales execution
Strong analytical, organizational, and problem-solving skills
High level of comfort with technology and reporting tools (such as Microsoft Office)
Highly effective verbal and written communication skills
Ability to build collaborative relationships with internal teams and client stakeholders
Willingness to travel overnight across Canada (15–20%)
How to Apply:
If you haven’t already figured it out, it’s really important for Encore to have the RIGHT Team. If you know that you’re a great match for this role and think you’ll be a great fit with Encore, then you should definitely apply to this exciting opportunity! If you’re not jazzed about what you’ve read so far, that’s OK; we’re sure the right job is out there somewhere for you.
For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We’d love to chat with all of you, but sometimes we simply don’t have enough time. If we feel you’re a good match, we’ll definitely be reaching out to you to move you forward in the selection process. If you're selected, you'll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.
Encore is an equal opportunity employer who welcomes diversity and celebrates difference! If you require accommodations, we are committed to providing you with the tools you need to succeed. Should you require accommodations throughout the application and selection process please reach out to us directly.
