Cavendish Farms is a leading producer of frozen food products for retail and foodservice markets throughout Canada, the United States, and around the world. We have state-of-the-art potato processing plants in Prince Edward Island, Lethbridge, Alberta, and Jamestown, North Dakota, and an appetizer plant in Wheatley, Ontario. Our Head office is in Dieppe, New Brunswick and has sales office locations in Toronto, Montreal, and Boston.
We are currently looking for a Customer Account Coordinator to join our Supply Chain team. Customer Service is the hub of Supply Chain and the successful Customer Account Coordinator will gain a solid foundation to learn our business and grow within it. As a Customer Account Coordinator, you will be responsible for entering, processing and verifying all customer orders to ensure complete and on time delivery. The successful candidate must be a team player as they work closely with other associate departments (Pricing, Deployment, Warehousing and Transportation).
For this role, interaction with the customer takes place in a business office setting, via email and/or phone. The successful candidate must build strong relationships with our sales team and the customer while assisting with requests and orders. While servicing the customer is your focus, a strong attention to detail and troubleshooting skills are required to problem solve effectively when needed.
Process’s customer orders and verifies stock levels to confirm accuracy in order fulfillment through to delivery
Follow up on orders to ensure on-time delivery
Troubleshoot potential problems and resolve issues as they arise
Partner with the Sales Team to meet and exceed customer’s service expectations
Confer with production, planning, shipping, warehouse, transportation, or common carrier personnel to expedite or trace missing, delayed shipments or “at risk” shipments
Making changes/revisions to orders, if required
Communicate and work with customers to solve issues
Minimum post-secondary; or equivalent combination of education, experience and/or training
Excellent communication skills
Ability to quickly reason and solve practical problems
Demonstrated time management skills and ability to manage multiple priorities with a high level of attention to detail
Ability to effectively compile reports and write correspondence
Demonstrated self-starter and a strong work ethic
Ability to adapt to a fast paced, dynamic work environment
Strong customer orientation (friendly, courteous and helpful)
Demonstrated team player
Proficient in Microsoft Office (Specifically Word, Outlook and Excel)
Proficient in working and conversing in both English and French is considered an asset
We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.