Tomlinson Environmental Services, a leading provider of environmental services in Eastern Ontario/Western Quebec is looking for an energetic Comfort Station Customer Service Representative to join their team in Ottawa specifically to support Comfort Station division.
The primary responsibility of this role will be to maintain and manage customer needs as well as enhance Tomlinson’s position with respect to growing Comfort Station business in the Ottawa and greater National Capital region. The incumbent will perform inside sales duties and provide support to the dispatch function. Work closely with both the sales and marketing teams to identify and convert new customers, grow existing accounts and meets or exceeds sales targets.
Manage and maintain existing customer needs (internal and external)
Maintain and establish a high level of customer satisfaction
Ability to communicate to and work with the operations to resolve unique customer issues
Ability to prepare quotes
Report on sales/pricing activities to identify risks and opportunities
Great phone skills
Take customer inquiries and log as service recordings
Assign Service Recordings to appropriate individuals, follow up and close them once addressed Assist with reviewing and closing routes
Assist with employee inquiries
Assist with A/R for accounts over 60 days
Familiarity with TRUX software would be a huge asset
College diploma or University degree with 1 - 2 years sales experience preferably in the waste or contract service sector
Excellent verbal and communication skills including active listening skills
Ability to prioritize and multi-task in a time sensitive environment.
Be a proactive problem solver with a sense of urgency and follow up.
Must have excellent organizational and planning skills
Salesforce.com experience preferred. Complete embracement of this tool and resource is required
Geographical knowledge of Ottawa and surrounding area
Proficiency with social networking sites for marketing and lead generation purposes
Bilingualism is an asset
Employer paid health and dental benefits
Extensive training programs and tuition reimbursement
Retirement benefits program
Family-oriented team environment
Employee discounts and other rewards programs