Client Services
Piicomm Inc.
Plantagenet, ON
Position Summary
PiiComm Inc. is an Information Technology firm, located in Alfred-Plantagenet, ON, specializing in the design, sales and support of mobile technologies to help empower our business clients to mobilize their staff and optimize processes. This position requires an individual who is attentive to detail, has a positive professional attitude, and has the ability to work in a team environment efficiently and effectively.

Key Responsibilities

The successful candidate will be responsible for:
  • Assisting with mobile device management for our clients
  • Perform device testing to diagnose equipment issues
  • Log hardware issues and device details with our in-house asset management system
  • Create RMAs with the OEM to have hardware repaired in a timely matter
  • Work to ensure the Team’s SLAs are being met
  • Stage hardware with client specific configurations and software
  • Maintain inventory records in computerized Inventory Management System
  • Continuously upgrade your knowledge with online courses provided by our vendors
  • Other duties to be defined
  • On the job training will be provided
Skills and Qualifications

The qualified candidate must have:
  • Self-motivated, positive attitude and keen attention to detail
  • Strong customer service skills
  • Excellent spoken and written communication skills in English (French would be an asset)
  • Able to complete tasks within an allotted time frame
  • Overall accountability
  • Proficient in MS Office (Outlook, Word and Excel) and standard office technology and equipment
  • Knowledge of mobile computing would be an asset
  • Flexibility to work extra hours as needed
Job Type: Full-time, Permanent
Hours: Monday - Friday 8:30AM – 4:30PM
Competitive Compensation based on education and experience
Group Health and Dental Benefits
3 weeks vacation

We would like to thank all applicants for their interest; however, only candidates under consideration will be contacted.