About the Role
Homewood Suites by Hilton North Bay is seeking an experienced and service-oriented Front Desk Manager to oversee all front office operations and lead a team dedicated to delivering exceptional guest experiences. The Front Desk Manager plays a critical role in ensuring smooth daily operations, maintaining brand standards, maximizing guest satisfaction, and supporting the overall success of the hotel.
The ideal candidate is a strong leader with a passion for hospitality, excellent communication skills, and the ability to motivate and develop a high-performing team.
Key Responsibilities
- Manage the daily operations of the front desk and guest services department.
- Lead, train, coach, and mentor front desk associates and supervisors.
- Ensure efficient and accurate guest check-in and check-out procedures.
- Monitor guest satisfaction scores and implement service improvement initiatives.
- Handle guest concerns, complaints, and special requests in a professional and timely manner.
- Develop staff schedules and manage labor costs in accordance with business needs.
- Maintain compliance with Hilton brand standards, hotel policies, and operational procedures.
- Collaborate with housekeeping, maintenance, sales, and other departments to ensure seamless guest experiences.
- Monitor room inventory, reservations, occupancy, and revenue opportunities.
- Oversee cash handling procedures, audits, and front office reporting.
- Participate in recruiting, onboarding, performance evaluations, and employee development.
- Ensure a safe, secure, and welcoming environment for guests and team members.
Qualifications Required Qualifications
- High school diploma or equivalent.
- Minimum 1–2 years of hotel front office experience.
- At least 2 years of leadership or management experience in hospitality.
- Strong knowledge of hotel operations and guest service standards.
- Excellent leadership, organizational, and problem-solving skills.
- Proficiency with hotel property management systems and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and holidays as required.
Preferred Qualifications
- Experience working within Hilton-branded hotels.
- Diploma or degree in Hospitality Management, Business Administration, or a related field.
- Knowledge of revenue management principles and hotel performance metrics.
- Multilingual communication skills.
Core Competencies
- Leadership and Team Development
- Guest Relations and Service Excellence
- Conflict Resolution
- Communication and Interpersonal Skills
- Financial Awareness and Cost Control
- Decision-Making and Problem Solving
- Time Management and Organization
- Attention to Detail
Benefits
- Competitive salary
- Health, dental, and vision benefits
- Hilton Team Member Travel Program
- Paid vacation and holidays
- Employee recognition programs
- Supportive and collaborative work environment
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to operate computers, telephones, and standard office equipment.
- Ability to respond quickly to operational and guest service needs.
How to Apply
Qualified candidates are invited to submit their resume and cover letter detailing their hospitality management experience and leadership accomplishments.
Homewood Suites by Hilton is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applications from all qualified individuals.
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
