Job Category: Administration
Division: Toronto Public Health
Work Location: Various clinic locations across the city (onsite)
Pay Rate: $18.29 per hour, TPT001
Hours of Work: Up to 70 hours bi-weekly, 11 hour shift (currently 10 am to 9 pm but subject to change)
Shift Information: Shifts will include evenings and weekends
Week 1: 3 days on, 4 days off; Week 2: 4 days on, 3 days off
Affiliation: Local 79 Unit B Part-Time
Number of Positions Open: 100
Posting Period: 27-MAY-2021 to 03-JUN-2021
The Program Support Trainee will provide varied support to the Toronto Public Health Mass Immunization Clinics.
Provides customer service support to a diverse group of clients from different backgrounds and life experiences, as well as staff and the public
Provides information, documents requests/findings for information and directs inquiries to appropriate staff to answer questions/handle requests, consulting with the Clinical Coordinator or Clinical Lead Nurse Manager/Supervisor as appropriate
Assists with monitoring lines and responds to clients who require information about the MIC
Responds to clients in line who require a more in-depth assessment of eligibility to receive vaccine
Assists with supply collection, inventory, sorting and distribution
Assists with packing, loading, lifting, moving, delivering, setting up, maintaining and unpacking supplies, equipment, furniture acting as a runner as required
Ensures cleanliness of site/equipment (e.g. cleaning chairs in between clients)
Maintains confidentiality in accordance PHIPA and MFIPP
Follows all Health & Safety policies and procedures, including infection control
Experience providing customer service and responding to inquiries.
Excellent communication and interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public in a courteous and professional manner.
Strong time management and organizational skills and the ability to set priorities and work under tight deadlines with minimal supervision.
Ability to deal with confidential information, handling of confidential health records and client personal health information.
Good organizational skills with the ability to multitask and work in a high pressure, high volume team oriented environment with minimal supervision, working independently and cooperatively with other members of the staff.
Problem solving and decision making skills, with the ability to handle and resolve situations, utilizing knowledge of polices, practices and procedures.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES: City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal. Please note that this posting is only open to external applicants at this time.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.