Adecco is currently hiring an On-site VOIP App Support Agents for a Full-time 2 month opportunity with the possibility of extension in Halifax, NS. This role is ideal for someone with strong typing skills who enjoys a mix of customer service and chatting online!
-
Pay Rate: $18/HR
-
Location: Halifax, NS
-
Schedule: Full-time, 10:00 AM to 7:00 PM Monday - Sunday (Rotational Schedule)
-
Employment Type: Full-Time | 2-month Assignment
Responsibilities
-
Help customers and provide minor technical support with inquiries regarding their cellphone account, mobile device, or billing in English via our chat support system. No phone contacts.
-
Take ownership of each inquiry you handle. You'll act as their advocate for any escalations. One-touch resolution is the goal.
-
Follow risk and compliance processes and client policies.
Requirements
-
Well-developed written communication skills fit for a North American customer service chat platform which includes demonstrated soft skills - you need to be kind, patient and helpful through chat even when the customer is upset.
-
Proven ability to juggle multiple chats, with accuracy and attention to detail.
-
A sense of curiosity and ability to be resourceful - you need to be inquisitive to better understand the issue and can find the right information to support the resolution.
-
Experience in supporting customer chats is preferred.
Interested in this position? Apply now! Our recruitment team is ready to support you in your next career step.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
@@j
#CAB3043
