Technical Lead (IT Services)
Bowes IT Solutions – Welland, ON
About the Role
We’re looking for a Technical Lead who can balance strong technical execution with team leadership. This is a hands-on role where you will be in the field, solving complex issues, leading projects, and supporting other technicians.
What You’ll Do
- Provide guidance and escalation support to technicians
- Deliver onsite and remote IT support
- Lead IT projects (server installs, migrations, network upgrades)
- Troubleshoot complex server and network issues
- Maintain Microsoft environments (Windows Server, Active Directory, Exchange)
- Work with firewalls, VPNs, routers, switches, and wireless networks
- Maintain documentation (tickets, KBs, network diagrams)
- Communicate directly with clients
What You Bring
- 4+ years of hands-on IT support experience
- Strong Microsoft environment experience
- Solid networking knowledge (TCP/IP, DNS, VPNs)
- Server setup and backup systems experience
- Project management and follow-through
- Strong communication skills
Nice to Have
- Microsoft, Cisco, or CompTIA certifications
- Leadership experience
- MSP experience
- Structured cabling experience
How You Work
- Calm under pressure
- Organized and detail-oriented
- Strong follow-through
- Team-oriented
- Client-focused
What Success Looks Like
- Accurate documentation and time tracking
- High productivity
- On-time project delivery
- High client satisfaction
- Team reliance and leadership
Why Bowes IT Solutions
- Variety of work
- Team environment
- Growth opportunities
- Direct impact on clients
Compensation & Travel
- Variable compensation based on experience, performance, and overall contribution to the team and business outcomes
- Mileage reimbursement provided for approved work-related travel
- This role requires travel to various client locations throughout the day as part of normal job duties
Artificial Intelligence (AI) Disclosure
In accordance with Ontario legislation, we may use artificial intelligence (AI) tools to assist in screening, reviewing, and assessing applications during the recruitment process. All hiring decisions are ultimately reviewed and made by human decision-makers.
Pay: From $70,000.00 per year
Benefits:
- Extended health care
- Mileage reimbursement
- On-site parking
Experience:
- IT support: 4 years (required)
- Microsoft Server: 4 years (required)
- Computer networking: 4 years (required)
Willingness to travel:
Work Location: In person
