Job Title: Driver, Customer Service & Warehouse Associate
Department: Logistics / Store Operations
Reports To: Store Manager
Company Overview
Soloway’s is a proudly Canadian name in savory comfort food. For decades, we have been the trusted choice at family grills, community events, and stadiums across the Greater Toronto Area and Ontario, providing high-quality hot dogs, sausages, and burgers that people feel confident serving.
Our mission is to bring people together through simple, fulfilling experiences. While our roots are in tradition, our future is focused on Operational Excellence and scaling our "Hometown Hero" brand to a national stage. We don't just manufacture meat products; we help create the shared experiences that turn simple meals into lasting memories. We stand behind every product with integrity, relying on a team that values Authenticity, Reliability, and Community.
Job Summary
The Driver, Customer Service & Warehouse Associate is a versatile role responsible for the safe and timely transportation of company products, while also providing excellent customer service and assisting with warehouse operations. This position involves vehicle operation, loading/unloading, customer interaction during deliveries, and performing general warehouse duties. This role is a key frontline representative of the company, crucial for both logistics and customer relations.
Key Responsibilities & Accountabilities
- Driving & Logistics
- Safely operate company vehicles (e.g., refrigerated trucks, vans) in compliance with all traffic laws, MTO regulations, and company policies.
- Transport finished products to customer locations and pick up raw materials from suppliers or cold storage facilities according to pre-determined schedules.
- Perform daily pre-trip and post-trip vehicle inspections, reporting any defects or maintenance needs to the Store Manager and/or Maintenance Manager immediately.
- Maintain vehicle cleanliness and ensure all necessary documentation (e.g., insurance, registration) is present and current.
- Follow assigned delivery routes efficiently and communicate any delays or issues impacting delivery times to the Store Manager.
- Warehouse & Material Handling
- Accurately load and unload products, verifying items and quantities against delivery manifests or pick lists.
- Ensure all products are handled carefully to prevent damage and are transported under appropriate temperature conditions.
- Secure cargo properly to prevent shifting during transit.
- Assist with general warehouse duties during non-driving periods, which may include organizing stock, performing inventory counts, or cleaning.
- Customer Service & General Support
- Interact with customers in a professional, courteous, and positive manner during all deliveries and pick-ups.
- Obtain necessary signatures or other proof of delivery.
- Collect payments (e.g., C.O.D.s) if required and handle them securely according to company policy.
- Address minor customer inquiries or refer them to the appropriate company personnel.
- Accurately complete delivery logs, mileage records, temperature logs, and other required paperwork.
Qualifications & Requirements
- Education:
- High school diploma or equivalent is required.
- Experience:
- Minimum of 2-3 years of professional driving experience, preferably in a route delivery or commercial driving role.
- Experience delivering perishable goods and operating refrigerated vehicles is a strong asset.
- Experience with customer service and warehouse duties is preferred.
- Technical Skills:
- Excellent driving skills with a thorough understanding of traffic laws and safe driving practices.
- Ability to safely operate the assigned class of vehicle.
- Good sense of direction and ability to navigate using maps or GPS.
- Interpersonal & Core Competencies:
- Strong customer service orientation with a professional and friendly demeanor.
- High degree of reliability, punctuality, and trustworthiness.
- Ability to work independently and manage time effectively.
- Good communication skills.
- A strong commitment to safety in all aspects of the job.
- Certifications & Licenses Required:
- Valid Ontario Driver's License appropriate for the class of vehicle being operated (e.g., G license, or D license if required for larger trucks).
- A clean and current Driver's Abstract.
- Considered an Asset:
- Air Brake (Z) Endorsement (if applicable to vehicles).
- Defensive Driving course completion.
Working Conditions
- The role involves a mix of being on the road operating a company vehicle, working in warehouse/loading dock environments, and interacting with customers at their locations.
- Exposure to various weather conditions during deliveries and loading/unloading.
- Involves sitting for extended periods while driving.
- Work hours may vary based on delivery schedules and could include early mornings or evenings.
Physical Demands
- The role requires significant physical activity for loading and unloading goods.
- Requires the ability to lift and move heavy items, such as boxes or cases, up to [e.g., 27.22 kg / 60 lbs].
- Involves frequent entering and exiting of a vehicle.
- Requires bending, stooping, and reaching during material handling.
Travel Requirements
- This position is based on local and regional driving routes. No overnight travel is typically required.
Equal Opportunity Employer (EOE) Statement
Soloway Hot Dog Factory Inc. is an equal opportunity employer. We are committed to providing a diverse and inclusive work environment where all individuals are treated with respect and dignity. We prohibit discrimination and harassment of any kind based on race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic as outlined by federal, provincial, or local laws.
AODA Compliance & Accommodation Statement
Soloway Hot Dog Factory Inc. is committed to fostering an accessible and inclusive environment. We are dedicated to creating a workplace that is barrier-free and complies with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us to make your needs known in advance.
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- Discounted or free food
- On-site parking
- Store discount
Work Location: In person
