HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa
We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.
It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.
About Retail Banking & Wealth Management
Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We continue to exponentially grow our market share in Canada year on year.
Key Objectives for Head of Wealth Coaches:
Responsible for partnering with the Senior Executive leadership team for Retail Banking and Wealth Management in Canada, including Retail Banking and Wealth Management Canada Heads of Network, Head of Customer Value Management, Heads of Product, and as well as other senior executives, Branch Managers and sales team in Canada. Also responsible for partnering with Global partners in advice based wealth sales.
This role is put in place to develop and implement programs, tools, support models and training to the Retail Banking and Wealth Management network to enable & support significant growth in retail sales of HSBC Mutual Funds & World Selection for the HSBC Bank branch network in Canada over the coming years. The incumbent will establish and manage nationwide Investment Specialists to support aggressive growth in advice based wealth management solutions.
This role will also interact with the He ad of Channel Optimization and Head of Delivery for Retail Banking and Wealth Management to drive strategies and tactics to support growth through a team of Investment Specialists.
Support increased growth in net and gross sales of HSBC Global Asset Management Canada wealth product and Private Investment Counsellor through Retail Banking and Wealth Management network with a long term time horizon.
Continue to build on and maintain sales growth for Retail Banking and Wealth Management
Establish and build on relationships with key Retail Banking and Wealth Management Wealth executive acting as a liason between HSBC Global Asset Management Canada and Retail Banking and Wealth Management Canada
Participate in joint initiatives & campaigns with Customer Value Management & Marketing to drive sales volumes from the branch network.
Build and establish training programs to enable staff to fully understand the suite of products for advice based Wealth which would support an uplift in sales growth.
Build and establish activities and tactics to maximize staff knowledge on how to position advice based Wealth solutions to clients based on a needs based approach.
Drive team to maximize coaching effectiveness with key branches/staff.
Work with key stakeholders and branches to lift the overall Net and Gross sales of HSBC Global Asset Management Canada products and Private Investment Counsellor
Participate in meetings with clients and branch staff as join client meetings.
Retail Banking and Wealth Management (Head of Networks; Branch Managers; Sales People etc etc).
Private Client Group / Private Investment Counsellor / Customer Value Management, Business Performance, / Contact Centre /
Internal HSBC Global Asset Management Canada functions & teams.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Inspire, lead & engage a team of Investment specialists along with key stakeholders to implement key business changes & generate sales uplift.
Regularly meet with & establish strong relationships with stakeholders to discuss and respond to their needs for sales support; to roll-out and enhance programs, initiatives & campaigns to boost sales-skills, knowledge & competency.
Abide by Human Resources and other HSBC policies in support of our ethical and respectful work environment.
Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
Promote an environment that supports diversity and reflects the HSBC brand.
Deliver strong growth in advice based wealth sales in accordance with HSBC sales quality standards; internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators; adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report issues and operation loss events.
To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Complete other responsibilities, as assigned.
Knowledge & experience / Qualifications:
An in-depth understanding of advice based wealth management, solutions & financial planning in the Canadian financial services environment.
A thorough understanding of Canadian securities regulations – in particular in an Mutual Fund Dealers Association regulated environment.
Minimum of 10-15 years proven sales management team responsibilities in wealth and sales management environment.
A successful track record of leading & managing a team to deliver extremely aggressive growth in sales across multiple client needs. Exceptional people management, leadership & relationship building skills. Able to lead, influence, train, shape and direct teams of diverse backgrounds with competing/conflicting priorities.
Strong analytical skills with an ability to think creatively and laterally and to identify actionable, effective solutions to complex issues.
Exceptional organizational, problem solving, planning skills.
Exceptional written & verbal communications & presentation skills.
A positive, driven, can-do attitude – a self-starter with extremely high energy & motivation levels.
In depth understanding of HSBC Group’s policies, controls and processes – especially Financial Instruction Manual as it relates to investment businesses.
Higher level investment qualifications (Certified Financial Planner /Personal Financial Planner, Certified Investment Manager, Chartered Financial Analyst) essential – with a preference for wealth/financial planning qualifications.
In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.
Join HSBC, and benefit from the following:
Career Development: Within your current role, as well as Canadian and international opportunities
Company Reputation: Offering prestige, strength, and longevity
Business Growth: Underpinned by our drive, and the highest banking standards
International Connectivity and impact: Build global relationships and be a part of international initiatives
A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make