Reporting to the Director, Refinery & Inventory Management, the Manager, Assay Operations is responsible for leading the assay analytical laboratory and achieve the required service level to support the aggressive manufacturing objectives of both the Refinery and Ottawa plants, while maintaining excellence in both health and safety and quality. The incumbent is responsible for directly leading a dynamic team of approximately 10 employees.
This role requires a customer focused leader to drive employee engagement, continuously improve Assay performance and accuracy metrics and make timely strategic decisions to optimize departmental capabilities and performance.
Essential Duties and Responsibilities:
Manages of group of employees to meet the established objectives in an efficient and effective manner. This includes performance and attendance management, recruitment and the administration of the collective agreement if applicable.
Delivers on the approved operating plans and objectives; adapts processes, procedures and actions using a clearly defined frame of reference and expertise to mitigate risks; addresses issues that may impact the business unit.
Recommends solutions and evaluates program and service performance through analytical, interpretive and evaluative thinking while being guided by managerial direction and broad practices and procedures covered by precedent.
Liaises or develops partnerships with internal and external contacts to accomplish desired objectives.
Evaluates and troubleshoots assay results and assay methods based on advanced knowledge of analytical chemistry, fire assay, precious metals, and statistical analysis techniques.
Directs day-to-day activities of assay laboratory to meet delivery, budget, safety, and quality targets.
Prepares and executes operating plans and programs to meet departmental objectives.
Recommends, develops, and implements new methods and equipment to improve department performance or in response to operational requirements; this may involve consultation with scientific literature, technical experts, and suppliers.
Prepares, implements, and maintains training plans to develop employees in support of operational requirements Coaches and motivates employees to maximize performance and productivity.
Establishes and implements protocols to ensure the accuracy and validity of methods and results with reference to accepted quality standards.
Develop a culture that promotes pride in both workmanship and the work environment.
Promote a safe working environment that encourages employees to achieve excellence in quality, productivity, and inventory management.
Ensure successful integration of new technology / equipment / processes, in collaboration with other groups, by taking into consideration impact on quality, cost, lead-time, health and safety, the environment, manufacturing systems, operational flexibility and training.
Recommend strategies, programs, and capital investments to improve lab performance.
Ensure RCM security policies and procedures applicable to RCM and/or customer property are rigidly adhered to.
University degree in Analytical Chemistry or a related field. Master’s degree is an asset.
Designation as Certified Assayer required
Minimum of 7 years of related business experience
Minimum of 5 years of progressive management experience in an laboratory setting
Strong leadership and interpersonal skills to build a high-performance team.
Expertise in assay methods for precious metals, in particular, fire assay methods and combination methods for assay of platinum group metals (PGMs).
Knowledge and experience in the integration of modern quality systems in a laboratory environment
Knowledge of a London Bullion Market Association (LMBA) and American Society for Testing and Materials (ASTM) testing methods, rules, guidance.
Knowledge of laboratory information management systems (LIMS).
Experience in managing unionized workforce.
Excellent verbal and written communication skills.
Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
Bilingual (English and French) is required.
If you meet the qualifications, and if the above describes your abilities and interests, please forward your resume in confidence to firstname.lastname@example.org.
We thank all candidates who apply, however, only those selected for further consideration will be contacted. If selected for an interview or testing, please advise Human Resources if you require accommodation.
The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, Indigenous peoples, persons with disabilities and members of visible minorities.
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