LIFE AT BRP
We create innovative ways to move – on snow, water, asphalt. In the air, on the ground and everywhere in between.
Built on a 75-year tradition of ingenuity and intensive customer focus, BRP is headquartered in the Canadian town of Valcourt, Quebec and operates manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria. We have a total workforce of more than 12,500 driven, resourceful people.
Our portfolio of industry-leading and distinctive products includes Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft and Manitou boats, Evinrude and Rotax marine propulsion systems as well as Rotax engines for karts, motorcycles and recreational aircraft. We support our lines of product with a dedicated parts, accessories and clothing business to fully enhance your riding experience.
Because it’s not about the destination. It’s about the journey. Yours.
We are passionate and qualified; by joining BRP, you will evolve within an experienced team that will welcome you with open arms. www.brp.com. Follow us on:
The role of Application Support coordinator consists, in part, in managing day to day operations for BRP’s application support in order to keep the operations running smoothly all around the world. It also consists in working hand in hand with the PMO office to ensure seamless project deployments and transfer to operations. In this role, the expectations include the analysis and proposals for improvements of support and transfer processes, participation in the deployment of recommended solutions, change management with involved
teams around the world, customer experience management and critical thinking.
YOUR KEY RESPONSIBILITIES
Coordinate day to day operations in order to keep operations running smoothly or bring them back up in a timely mannerEvaluate, propose and initiate application support process improvement initiatives
Evaluate and propose change and release management process improvements
Develop business relationships with CGI and third-party partners to maintain operations stability
Review incidents under your sector’s responsibility with CGI and third-party partners to ensure efficient business communications and allow fast resolution
Participate in the implementation of a new service desk tool to enable improved support processes and resolution time
Limited Off-hours support (on call for emergency)
Develop and provide support in change management efforts regarding IS processes to BRP users
Build and maintain the internal business relationship network around BRP
Participate in negotiations for long term support contracts with third party partners
Manage the project transfer to operation process for your sectors
Support projects managers, Business Analysts and the business for all application support and transfer to operation queries
Coordinate efficient communications throughout projects, incidents, emergencies, etc.
YOUR QUALIFICATIONS AND SKILLS
Bachelor's degree in computer science, information systems or a related study, or equivalent project-related experience.
Minimum of five years of experience in Information Systems
Good knowledge of ERP systems (Enterprise Resource Planning systems such as SAP). Salesforce.com is an asset
Bilingualism (French, English), Spanish is an asset
Experience in business relationship management and project management is an asset
Six Sigma green belt certification is an asset
Strong analytical skills
Excellent communication skills
Very good judgment skills
Self-starter and autonomy
Strong innovation skills
Team player with leadership and collaborative skills to deal with cross-functional teams to ensure successful delivery of solutions.
AN EXCEPTIONAL AREA!