IT Support Technician
Reporting to the Technical Operations Manager, you will be joining an experienced Managed Service Provider (MSP) team to provide awesome support to clients throughout Western Canada. You will be tasked with client support and system administrative duties.
The team has great experience and loves to help and mentor more junior members, so you will never be alone and always have ample support.
The company is a fun place to be and embraces the Modern Workplace era.
The skills and experience we are looking for:
- New Grad to 2 years experience
- M365 administration skills
- Active Directory - ability to manage accounts
- General networking skills and knowledge of wireless technology
- Ability to support Windows 11 issues
- Ability to learn quickly and provide effective support for client line of business applications
- Multi-tasker, able to organize and prioritize multiple requests in a timely and efficient manner
- Able to work effectively in a team or alone
- Well-spoken with a clean professional appearance
- Thrive in a fast-paced environment
- Excellent written and verbal communication skills
- Proactive "can-do" solution-based attitude
- Must have full and valid Driver’s License and a reliable vehicle.
Why Work With CTECH?
At CTECH, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a work-life balance. You will work within a multi-award-winning business model with team of experienced professionals.
Get the Best Support Tools
To ensure that you are successful at CTECH, we have invested heavily in providing you with the right tools to do your job. We provide a complete suite of remote access, documentation and RMM tools which you are able to access from anywhere, any device at any time.
Refined Support Practices
We have streamlined support with our system doing most of the heavy lifting for you. Workflows keep the clients informed and you on task. Realtime dashboards help you prioritize your work.
Live the Modern Workplace
You will step into a business that fully utilizes the current technology to communicate and collaborate with the ability to work from anywhere.
Free Training
The current technology is here and CTECH has fully embraced the solutions it delivers. This is still relatively new so we will train you on the M365/Azure/AI suite.
Every core aspect of CTECH is built around empowering you. As an employee of CTECH you will be living the next generation lifestyle. By utilizing the same technologies and solutions that we provide to clients, we allow you to work from anywhere, on any device, at any time.
Some of the perks of working at CTECH include:
- Family first policy with flexibility as required.
- Standard vacation time + additional PTO for personal days.
- Group medical and dental benefits.
- Choose the environment you want to work in - work from home when not working at client sites.
Preference will be given to those with MSP experience
Job Type: Full-time
Pay: $48,000.00-$53,000.00 per year
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Vision care
- Work from home
Application question(s):
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Calgary, AB
