Quality Specialist
Job Number: 125835
Job: Administrative/Service
Primary Location: Ontario-Hamilton
This position will be located at: Offsite Location
Organization: West Regnl Base Hospital
Status: Regular Full-time
Hours per week: 37.5
Number of Openings: 1
Union Code: Non Union Employees
Salary: 42.6800 - 54.7200 Hourly
Post Date: Jul 15, 2026, 11:00:00 PM
Close Date (Period for Applying) - External: Jul 29, 2026, 10:59:00 PM
Unit Summary
The West Regional Base Hospital - Centre for Paramedic Education & Research (CPER) serves 9 communities - Brant/Brantford Paramedic Service (BBPS), Dufferin County Paramedic Services (DCPS), Haldimand County Paramedic Services (HCPS), Hamilton Paramedic Service (HPS), Guelph Wellington Paramedic Service (GWPS), Niagara EMS (NEMS), Norfolk County Paramedic Service (NCPS), Region of Waterloo Paramedic Service (RoWPS), Six Nations Paramedic Service (SNPS). Overall, the Base Hospital provides medical oversight, Certification, continuous quality improvement and education to over 2,000 Paramedics. In addition, the Base Hospital works towards advancing research in the field of pre-hospital emergency care.
Position Summary
Reporting to the Regional Quality Manager, the Quality Specialist is responsible for planning, coordinating and executing activities and tasks as they relate to quality assurance and improvement to achieve CPER's goals and fulfill the obligations of the Performance Agreement. Specifically, the Quality Specialist will be responsible for quality initiatives that will focus the Education portfolio and measure results of education delivered to Paramedics. This role will also lead investigations, reviews, and requests for clarification and the auditing processes associated with Ambulance Call Reports (ACRs). In addition, the Quality Specialist will analyze data, create queries and reports and interpret data to support the Program's needs and requirements. This role will also involve research initiatives involving Paramedic practice and innovations and in doing so, will collaborate with both internal and external organizations.
Monday - Friday; Days
Qualifications
1. Graduate of an Advanced Care Paramedic Program or Primary Care Paramedic Program recognized by the Ministry of Health and Long-Term Care.
2. Knowledge of the Ambulance Act and its associated Regulations and Standards, and other related legislation related to prehospital emergency care
3. Training in Quality Improvement and Assurance techniques - may include Six Sigma, Lean, National Certified Investigator Training (CLEAR)
4. Knowledge of current privacy legislation and its application in the Regional Program environment
5. Demonstrated strong leadership skills and the ability to build relationships with multiple stakeholders (internal and external)
6. Demonstrated organization, facilitation, problem solving, analytical, critical thinking and project management skills
7. A minimum of 2 years experience in a role using Quality Management Systems and quality improvement and quality assurance principles
8. Experience with formal research and publishing an asset
9. Demonstrated excellence in communication (written and verbal), interpersonal skills, and the ability to initiate and model positive change
10. Proficiency in Microsoft Office
11. Recognized Academic qualifications in either, Quality Management, Health Management or Project Management would be an asset
Guidelines
Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.
To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.
Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.
This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.
If this position is temporary, selection for this position will be as per the outlined Collective Agreements:
Article 30 (k), CUPE Collective Agreement
Article 10.7 (d), ONA Collective Agreement
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
Article 14.04, OPSEU 209 Collective Agreement
Article 2.07 and Article 13, PIPSC RT Collective Agreement
