Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.
What you will do:
Managing Bots, monitoring automated processes and performing daily administration tasks. Coordination of manual processing of exceptions.
Scheduling and prioritizing the processes.
Communicate breakdowns and downtime to the concerned stake holders in a timely manner and ensure that the various SLAs are met.
Ensure the RPA operations documentation is kept up to date and include all changes.
Optimization of the Robots through realigning of the schedule runs & Multi Bots processing
Ensure we meet the SLA’S from the business for the processes the RPA team has automated.
Act as second level support for workflows and processes, infrastructure, platform management; identify incidents, determine whether they are workflow related or systems related and escalate to Business owner, SME, developer or IT support respectively.
Ensure all Blue Prism processes are properly scheduled, and platform resources are adequate and available.
As the volume of automated process increases, the Controller must determine resource balancing and schedules to ensure SLAs are met.
Plan for platform growth by reviewing trends and RPA roadmaps, and formulate recommendations for approval.
What you bring to this role:
Require 2 to 3 years’ experience in an RPA controller Role.
Have excellent problem solving and analytical skills necessary to support large scale IT systems and networks.
Good communication and organization skills – able to explain technical issues in a clear and concise manner.
Team player & collaborates well in cross-functional teams.
Technical skills
Database knowledge and SQL experience.
Experience with RPA and/or Test Automation a plus. Knowledge of Software Development a plus.
The following Blue Prism certifications, while not required, would be of added benefit; Blue Prism Foundation Training, Blue Prism Installation Engineer Certification, Blue Prism Technical Architect Certification
Keys to your success:
KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.
Providing you with the support you need to be at your best
For more information about KPMG in Canada’s Benefits and well-being, click here.
Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters
KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.
For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.
If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.