Terrain Restaurant | Clayfield HotelAbout Terrain
Terrain is the signature dining experience at the Clayfield Hotel, an upscale wine country destination rooted in seasonality, terroir, exceptional food and wine, and genuine hospitality.
Our philosophy is simple: create memorable experiences through thoughtful service, meaningful connections, and an unwavering commitment to excellence. Inspired by the bounty of Niagara wine country, Terrain celebrates local ingredients, culinary craftsmanship, and warm hospitality delivered with sophistication and authenticity.
As part of the opening team, you will play an integral role in shaping the culture, service standards, and guest experience of one of Niagara's premier dining destinations.
Position Summary
Terrain Restaurant is seeking energetic, detail-oriented, and hospitality-driven Full-Time PM Server Assistants to join our opening team.
This is a high-impact hybrid support role responsible for ensuring seamless service across the dining room, bar, and room service operations. Server Assistants are essential to maintaining service flow, supporting elevated guest experiences, and ensuring all operational details are executed to luxury hospitality standards.
This role includes polishing, bussing, food running, barbacking, bar prep support, and room service deliveries, all while maintaining a polished and professional guest-facing presence.
Successful candidates are proactive, highly organized, team-oriented, and thrive in fast-paced, high-standard hospitality environments.
We operate from a “place of yes,” where guest experience is always the priority and teamwork, energy, and professionalism define success.
Key ResponsibilitiesGuest Experience & Service Support
- Support servers and bartenders to ensure seamless and elevated guest experiences.
- Deliver food and beverages accurately, efficiently, and with polished presentation.
- Assist with guest engagement and table support when interacting on the floor.
- Respond quickly and professionally to guest and team needs.
- Ensure guests receive attentive, timely, and refined service throughout their experience.
Floor, Bar & Room Service Operations
- Run food from kitchen to dining room with accuracy and urgency.
- Deliver room service orders to guest rooms with professionalism and attention to detail.
- Clear and reset tables efficiently while maintaining luxury presentation standards.
- Support bar operations through barbacking duties, including restocking, ice, glassware, and garnishes.
- Assist with bar prep including juicing, batching, stocking, and mise en place.
- Polish glassware, cutlery, and service ware to Forbes-level presentation standards.
- Maintain cleanliness and organization of all service stations and guest-facing areas.
Operational Excellence
- Maintain immaculate cleanliness and organization of all service areas.
- Support opening, running, and closing side work as required.
- Ensure all stations are fully stocked and prepared for peak service periods.
- Assist in maintaining smooth communication between kitchen, bar, and service teams.
- Follow all service procedures and operational standards consistently.
What We're Looking ForGuest-Focused Mindset
- Unwavering commitment to guest experience excellence.
- Operates from a “place of yes,” always seeking ways to support and enhance service.
- Understands that hospitality is about anticipating needs and delivering thoughtful care.
Ownership & Initiative
- Takes initiative and acts without waiting for direction.
- Demonstrates pride in their work and the environment around them.
- Treats the restaurant as if it were their own home.
- Maintains clean, polished, and guest-ready spaces at all times.
- Proactively identifies opportunities to support the team and improve service flow.
Hospitality from the Heart
- Treats every guest as a welcomed guest in their own home.
- Creates a warm, genuine, and professional presence in all interactions.
- Understands that luxury hospitality is delivered through consistency, care, and attentiveness.
- Supports elevated guest experiences through behind-the-scenes excellence.
Team-First Mentality
- Believes hospitality is a team sport.
- Supports colleagues across all areas of service without hesitation.
- Understands that seamless luxury service depends on strong collaboration.
- Contributes to a respectful, accountable, and high-performance culture.
Personality & Professionalism
At Terrain, exceptional hospitality is delivered by individuals who bring both energy and professionalism to every shift. Attitude, reliability, and presence are essential to success in this role.
Successful candidates will embody:
- A positive, high-energy personality that enhances the guest experience.
- Strong professionalism, polished appearance, and clear communication skills.
- The ability to multitask effectively in a fast-paced environment.
- A highly organized and detail-oriented approach to all responsibilities.
- A proactive, solutions-oriented mindset.
- Emotional intelligence and awareness of guest and team needs.
- A strong sense of accountability and pride in execution.
- A team-first attitude with willingness to support all areas of the operation.
Qualifications
- Previous experience in upscale dining, luxury hotels, or high-volume restaurant environments is an asset.
- Strong understanding of restaurant service flow and hospitality standards.
- Experience with food running, bussing, or support roles considered an asset.
- Barback or bar support experience is an asset.
- Ability to multitask and work efficiently under pressure.
- Excellent communication and teamwork skills.
- Strong attention to detail and organizational ability.
- Ability to take direction and work proactively without supervision.
- Availability to work evenings, weekends, holidays, and special events.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 40 lbs.
- Ability to bend, reach, push, pull, and perform repetitive service tasks.
- Ability to work efficiently in a fast-paced hospitality environment.
Why Join Terrain?
This is a unique opportunity to become part of the opening team at one of Niagara's newest upscale dining destinations.
At Terrain, hospitality is more than service—it is about creating meaningful experiences, celebrating local food and wine culture, and building lasting relationships with our guests and one another.
If you are passionate about hospitality, thrive in a team-driven environment, and are excited to contribute to an exceptional guest experience from day one, we would love to hear from you.
Position Details
- Full-Time Position
- PM / Dinner Service Focus
- Hybrid Support Role (Floor, Bar & Room Service Operations)
- Competitive Compensation
- Gratuities
- Training & Development Opportunities
- Career Growth within Clayfield Hotel Hospitality Group
Terrain Restaurant and the Clayfield Hotel are committed to fostering an inclusive workplace and welcome applications from all qualified candidates.
Pay: From $17.60 per hour
Benefits:
Work Location: In person
