We are looking for a Site Supervisor to help lead the day-to-day operations of our youth sports facilities and ensure every customer has a safe, organized, and exceptional experience.
You will welcome families, athletes, coaches, and staff, keep programs running smoothly, and make sure our facilities are operating at the standard our customers expect.
This is a hands-on role for someone who is organized, energetic, customer-focused, and comfortable taking ownership. You will be responsible for keeping an eye on the big picture while also making sure the small details are taken care of.
Customer Experience
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Welcome customers and create a friendly, positive environment
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Help families, athletes, and coaches with questions and requests
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Make sure customers know about upcoming programs, events, products, and opportunities
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Handle customer concerns professionally and work toward effective solutions
Daily Facility Operations
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Oversee the smooth operation of the facility during your shift
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Take attendance and verify rosters for programs and activities
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Monitor facility schedules and ensure programs start and finish on time
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Ensure spaces are properly prepared and ready for customers
Staff & Program Support
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Monitor staffing levels and ensure shifts are properly covered
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Help coordinate staff throughout the facility based on operational needs
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Communicate with coaches, instructors, and other team members
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Help ensure staff are meeting our standards for customer service and professionalism
Inventory & Products
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Monitor facility and program inventory
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Ensure supplies and equipment are available, organized, and properly maintained
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Promote and sell relevant products, programs, events, and services to customers
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Help ensure merchandise and promotional materials are properly displayed
Requirements
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Strong customer service skills
- Excellent communication skills
- Strong organizational skills
- Reliable and dependable
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Ability to work independently
- Strong problem-solving skills
- Leadership skills
- Attention to detail
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Comfortable promoting and selling
- Previous experience in sports, youth coaching is a bonus
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Previous experience in auditing is a bonus
Benefits
Compensation: $19-27 p/h depending on experience
