City of Toronto
Toronto, ON
Position ID: 1031

Job Category: Audit, Compliance & Inspections

Division & Section: Transportation Services, TRS Svcs Traffic Management Centre

Work Location: 433 Eastern Avenue, TBA

Job Type & Duration: Full-time, Permanent

Hourly Rate and Wage Grade: $38.74 - $42.43, 7912

PSG: TF0567

Shift Information: Various Shifts, TBD

Affiliation: L79 Full-time

Number of Positions Open: 16

Posting Period: 07-Nov-2019 to 22-Nov-2019

Please note that the Shift Information has been amended.

Job Description:
The Traffic Agent will provide critical traffic control and congestion management for the City of Toronto's Transportation Services Division, by implementing traffic mitigation measures, as it relates to the public Right of Way and in accordance with the Highway Traffic Act and City of Toronto Municipal Code and related provincial legislation.

Major Responsibilities:
Implementing congestion management measures to ensure the safe and efficient movement of pedestrians, cyclists and motorists.
Directs the flow of traffic within the City of Toronto and ensures barricades and other measures are implemented to ease congestion management and to ensure the safety and security of the public for all modes of Transportation.
Delivers traffic management, respond to vehicle and pedestrian related emergencies or other emergencies that occur on the roadway.
Carries out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies and procedures, etc.
Treats the public with respect and dignity and ensures compliance with AODA requirements.
Assists with developing and implementing traffic mitigation measures background research and tracking of statistics. Provides a summary-in-brief with the outcome and forwards recommendations.
Ensures compliance with emergency preparedness measures and Occupational Health & Safety regulations.
Responds to emergencies affecting the safety of those on the highway (i.e. falling glass from buildings, fallen scaffolding on roadways, flying debris, collisions, etc.) and initiates the attendance of emergency responders when required.
Represents Transportation Services at various meetings with the public, elected officials, other divisions and other government officials.
Promotes compliance with the City of Toronto's by-laws and provincial statutes and informs members of the public of their responsibilities as they relate to the Right of Way.
Participates and/or leads the review of existing, and the development of new programs and processes related to the Right of Way.
Conducts educational programs and trains new staff.

Key Qualifications:
Your application must describe your qualifications as they relate to:

Post-secondary education in a related field or the equivalent combination of education, experience and training in the same or related field.
Experience and/or equivalent educational courses in interpreting and applying by-laws.
Experience interacting with the public.
Must possess and be able to maintain a current valid Ontario Class "G" Driver's License and the ability to obtain a City of Toronto driver's permit.
Each applicant must meet the guidelines set out in the Ministry of the Solicitor General’s current publication entitled: “Special Constables: A Practitioner’s Handbook”.

Special notes:
Applicants must hold a valid ATS Special Constable Results Profile for the City of Toronto which must be presented at the time of the assessment. For further information on obtaining ATS Special Constable Results Profile for the City of Toronto please visit: ATS Special Constable Recruitment
As a condition of employment, selected candidates will be required to obtain and maintain Special Constable status in accordance with any established agreement

You must also have:
In-depth knowledge of, legislation, codes, and by-laws including: Municipal By-Law Enforcement Act, the Provincial Offences Act and Provincial Court Operations.
Familiarity with and knowledge of the Occupational Health & Safety Act, the Human Rights Code and related Orders including Accommodation for Ontarians with Disabilities Act.
General knowledge and understanding of the City of Toronto's technical standards, policies and practices related to permitted road activities.
Excellent written and oral communication skills, and interpersonal skills used to provide a high-level of public service in responding to a variety of diverse situations which may require a range of approaches including tact, diplomacy and urgency to deal with situations (i.e. the public, emergencies, law enforcement officials).
Ability to use good judgment, problem solving, and decision making skills to assess and resolve situations which may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional and/or intimidating situations.
Ability to use computer applications (e.g. Microsoft Word, Excel, for word processing and database management) to provide clear, timely and detailed documentation for investigations, enforcement activities, and incident response.
Ability to work independently and as part of a team.
Ability to work shifts (days, afternoons, nights, weekends and holidays).
Ability to work in an outdoor environment which can include extreme weather conditions.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
Ability to work from various sites across the City of Toronto.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.