Workplace Consultant, Disability Management - HR Services
Disability Management - HR Services
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Workforce Consultant, Disability Management (DM), Workforce Experience Network (WEN) reports to the Team Leader, works in a matrixed human resources (HR) team, and is accountable to provide expert advice to HR colleagues and operational partners on the management of health related absences and facilitation of return to work initiatives for ill or injured employees through application of disability management best practices and PHSA policies and procedures. The Workforce Consultant, DM is a strategic partner to an assigned operational group, promotes and fosters a consultative and proactive problem solving employee relations approach and contributes to the overall strategic design and implementation of work processes that enable operational groups to achieve their business outcomes. The Workforce Consultant coordinates return to work planning with Long Term Disability Rehabilitation Advisors and represents the PHSA and Agencies interest in the management of all Workers’ Compensation Board (WCB) claims including initial reporting, decisions to protest, pursuing relief of costs, and recommendations to appeal. Liaises with Occupational Health Nurses, Injury Prevention staff and LR as needed. Represents the interest of the employer during communication on specific disability cases with various external stakeholders including Union Representatives, WCB Case Managers, Vocation Rehabilitation Advisors, Nurse Advisors, Health Benefit Trust, Great West Life Assurance Carrier, HEABC, Insurance Corporation of BC, as well employee’s Personal Physicians, Specialist, Occupational Therapists, and other health care providers.
The Workforce Consultant participates in the development of organization-wide Return to Work policies and procedures necessary for effective and efficient operation of disability claims management. Uses considerable creativity and problem solving to align disability claims management with the overall strategic goals and objectives of HR and the PHSA. The Workforce Consultant provides sound advice and guidance in a changing climate of Privacy and Human Rights Legislation, WCB regulations, and collective agreement short and long term disability benefits. The SDM must be knowledgeable of the employer obligations in this area and aware as to when to seek advice from other Workforce Consultants such as Labour Relations.
What you’ll do
- Build effective partnerships within assigned client groups including developing a strong understanding of the client's services, encouraging development of the client's business strategic plan to maximize the potential of available human resources. Promote HR corporate initiatives and services to facilitate understanding and cooperation.
- Contribute to the development, implementation and maintenance of Employee Wellness and Safety policies and procedures based on accepted best practices as they relate to safe and early return to work planning and effective disability claim and benefit administration and management. Promote best practices in early and safe return to work from sick leave absences. Collaborate with the Practice Lead, Disability Management on complex cases and as a member of the Community of Practice for Disability Management.
- Provide expert advice to the Consultant, HR, operational partners regarding both general and specific return-to work and rehabilitation issues. Provide expert advice on employer and employee rights and obligations in the area of disability case management applying the applicable policies, collective agreements, relevant Duty to Accommodate legislation, and WCB regulations. Provide specific case direction to the Assistant, WCB Claims Administration in the day to day effective administration of WCB claims arising in the their portfolio.
- Apply due diligence in management of accommodation requests, obtaining clarification of medical limitations, restrictions, prognosis. Assist the Consultant, HR in matching this information against physical and mental demands of the position to determine if an accommodation is required and is possible, or if requirement to accommodate would constitute undue hardship. Coordinate with Workplace Consultant, HR in identifying appropriate alternate employment or retraining requirements when employee is medically precluded from returning to their previous own occupation. Assist in the development and presentation of relevant training and information sessions.
- Review cases on a minimum quarterly basis with WCB and HBT to coordinate case management and return to work planning. Manage and monitor WCB claims in an effective manner, with timely follow up, referring claims to third party appeal service provider as necessary. Coordinate disability claim management with ICBC claims to support safe and early return to work as well as obtaining funding from ICBC where possible for graduated return to work plans.
- Utilize operational partner feedback to continually improve delivery of services. Support the development of HR related quality indicators in day-to-day operations such as continuous quality improvement. Model behaviour that is consistent with the strategic direction of the organization. Assist with development and production of relevant sick leave and disability benefit procedures, reports, and statistics.
- Remain current on Disability Management trends, issues and best practices through literature review, contact with peers at other organizations and attendance at seminars, workshops and educations programs.
What you bring
Qualifications
- A level of education, training and experience equivalent to a bachelor’s degree in a related field and a minimum of three (3) to five (5) years direct related experience in Disability Case and WCB Claim management within a unionized environment in an intermediate to large organization. Experience in providing these services in a health care setting is an asset.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Workplace Health & Claims Management contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Expert knowledge in WCB Regulations and procedures, Human Rights Legislations, Freedom of Information and Privacy Legislation, and application of collective agreements. Possesses knowledge and understanding of disability management principles and best practices.
- Ability to adapt and be flexible to changing priorities and manage a demanding workload, and being guided by policies and procedures, regulations, legislation, and collective agreements. Excellent interpersonal and communications skills including verbal, written and presentation skills.
- Proven problem solving, decision making, consulting skills, and the ability to facilitate the resolution of issues. Models a commitment to service and being a strategic HR business partner within a complex organization.
- Demonstrated ability to mentor and engage others to ensure success in the workplace. Demonstrated ability to work as an effective member of a team and to work independently.
- Commitment to the value of continuous learning and an open curiosity for new ideas and innovation. Ability to use related equipment including the HR information system, word processing, spreadsheet, database and internet tools.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Temporary Full-Time (Until April 2028 or Until Return of Incumbent)
Salary Range: $76,111 - $109,409. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing Date: Applicants accepted until position is filled
Hours of Work: Monday-Friday 08:00-16:00
Requisition #: 202502E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at
[email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on
August 25, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail
[email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant.
Please do not apply for the external job posting.If you have not yet set up an internal profile, please e-mail
[email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected]. 