Company Description
GOFO is a technology-driven global last-mile network operator dedicated to providing high-efficiency, high-reliability delivery solutions for e-commerce platforms and brand customers. Guided by the principle “Drive Efficiency, Deliver Trust,” the company leverages intelligent technology and localized operations to create a scalable and data-driven delivery network. With expertise in last-mile network planning, intelligent dispatch, service-quality governance, and customer experience optimization, GOFO ensures stable and efficient deliveries worldwide. Operating across North America, Europe, and other regions, GOFO employs over 2,000 individuals globally, including in the United States, Canada, France, the Netherlands, and Italy. The company is committed to expanding its global footprint while maintaining locally optimized solutions.
Role Description
We are recruiting an Administrative Supervisor stationed near Toronto Airport, Eastern Canada. This role focuses on overall administrative coordination and management, requiring mature experience in the full-cycle administration system operation and management. Currently we have no physical office on-site yet, the role is based in the Toronto Airport surrounding area for future office layout and local administrative overall arrangement.
Responsibilities
- Lead system implementation for last-mile delivery businesses across all regions, assist in testing new business workflows and document newly released system functions.
- Collect business requirements on an ongoing basis, and follow through the whole lifecycle of requirement delivery and outcome feedback.
- Liaise with local business teams and backend technical staff to receive, diagnose and resolve all types of online system issues.
- Organize user acceptance testing for new system features, compile supporting training manuals, and deliver hands-on training sessions to relevant staff.
- Respond to on-site frontline issues in a timely manner, and regularly update and refine the FAQ knowledge base.
Qualifications
- Bachelor’s degree or above; majors related to information technology are preferred.
- Prior experience in project implementation and system rollout within the courier and logistics industry is a plus.
- Proficient in Microsoft Office suite; strong capabilities in document writing, training presentation and data analysis.
- Self-motivated, responsible, patient and detail-oriented with excellent learning ability and independent problem-solving skills.
- Fluent verbal and written communication in both English and Mandarin.
- Able to travel across Canada frequently for business trips.
- Possess valid legal work status in Canada.
Pay: $40,000.00-$65,000.00 per year
Language:
Willingness to travel:
Work Location: In person
