Job Description
Reporting to the Program Coordinator, provide customer service to teams/players on game nights. Act as a liaison between teams and Program Coordinator. Primary on-site contact and go-to person for league participants and staff. Ensure league runs smoothly each week and deal with issues/incidents/complaints involving teams/players.
Responsibilities:
- Ensure Player Registration forms are filled out by players at the beginning of the season.
- Assist with team rep meetings (prior/post season).
- Verify and hand out game sign-in sheets to team representatives for player attendance (weekly).
- Verify and hand out game sheets to timekeepers to score games (weekly).
- Collect all completed game sheets and sign-in forms at the end of the night.
- Visit team dressing rooms (before/after) to chat with team representatives/players.
- Communicate information/news with teams.
- Report any issues to Program Coordinator/Supervisor.
- Remind teams about the Alcohol/Smoking Policy.
- Ensure referees arrive for shifts.
- Contact referees in case of absences or last minute emergencies.
- Pay referees with float each week.
- Ensure referees sign for payment.
- Ensure timekeepers arrive for shifts.
- Contact timekeepers in case of absences or last minute emergencies.
- Help timekeepers in the booth if needed. Convenor should know how to operate the time/score clock in case it is necessary.
- Apart from Referees and Timekeepers, the Convenor is a League Official who should watch games and contribute their point of view if incidents arise on or off the ice/field.
- Collect Referee Reports for all incidents and make notes if necessary.
- Compile weekly statistics from the info collected on game sheets.
- Provide input with regard to player suspensions.
- Contact team rep and inform them of any suspensions regarding players on their team.
- Follow-up with team payments/balances each week to ensure teams adhere to the payment policy.
- May be asked to assist with scheduling and divisional alignments.
- Hand out weekly prizes/coupons during the season and championship prizes at the end of the season.
- May be required to assist on-ice/field in case of an injury or call for assistance in an emergency situation.
- Required to complete incident/accident reports for any injury during league play.
- Required to know league rules and make interpretations as necessary.
- Enforce and follow City of Oshawa policies and procedures
- Complete Public Accident/Incident Reports or Complaint/Enquiry Forms as required
- Administer first aid as required
- Complete Public Accident/Incident Reports or Complaint/Enquiry Forms as required and report to Head Instructor or Program Coordinator
- Enforce City of Oshawa policies and procedures, including but not limited to: admission requirement standards, emergency procedures (eg. fire plan)
- Other duties as assigned
Requirements:
- Preferably, minimum of 1 year related experience (convenor) in a league environment (youth or adult).
- Know how to operate time/score clock and complete game sheets
- Minimum of one (1) year previous experience in a fitness studio
- Possess and keep current Standard First Aid/CPR ‘C’ qualifications
- Possession and maintenance of a valid Yoga Certification and/or Pilates certification is considered an asset
- Demonstrate good customer service and communication skills to deal effectively and courteously with staff and the general public; good interpersonal skills with the ability to establish and maintain positive working relationships
- Attend all staff trainings and meetings
- Ability to work shifts, including evenings, weekends, and holidays as required
As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.
