Our Front Desk Support Staff serve as the first point of contact for our office, welcoming clients and agents in person and assisting via phone and email. This role is essential in creating a professional and positive experience while ensuring the smooth day to day operation of the front desk.
As part of the administrative support team, this position is responsible for managing incoming communications, uploading and updating listings, preparing offers, and providing general assistance to agents, clients, and management. The role also provides additional support to the Branch Manager, assisting with a variety of office tasks as needed.
Job Type: Part-time, Evenings & Weekends
Location: Newmarket, ON
Duties & Responsibilities:
- Answering phones via our web-based phone system
- Taking and sending messages for Agents using our internal paging system (Brokerbay)
- Receiving deposit cheques and preparing deposit receipts
- Managing emails and responding to agent requests
- Helping Agents with tasks such as typing, drafting letters and other documents
- Preparing offer documents using Webforms/TransactionDesk
- Brokerloading - uploading listings on TRREB
- Processing price changes and other amendments on MLS listings
- Organizing listing paperwork (using TransactionDesk)
- Other duties as assigned
Skills & Qualifications:
- Superior customer service skills, including excellent telephone manner
- Ability to multi-task and handle multiple requests simultaneously
- Strong ability to remain patient and calm when under pressure
- Excellent organization & time management skills
- Working knowledge of MS Office (Word and Excel), Gmail, GoogleDocs
- Comfortable working with technology and learning new programs and platforms
- Ability to work both independently and as part of a team
Benefits:
- On-site parking
- Cooperative and supportive office environment
- Opportunity to work with an established and reputable company
We are committed to providing an inclusive and barrier free experience to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation during the recruitment process, please indicate this in your email.
Job Types: Part-time, Permanent
Pay: $17.60-$18.50 per hour
Work Location: In person
