Take Your Career to New Heights with Flair Airlines
We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach.
Your Team:
Join Flair’s Flight Dispatch team, where operational leadership and real-time decision-making support safe, reliable, and efficient flight operations across the network. Reporting to the Vice President, Flight Operations, the Director, Dispatch is responsible for the overall leadership and oversight of the Flight Dispatch function, ensuring operations are conducted safely, efficiently, and in accordance with regulatory and company requirements.
The Director, Dispatch provides strategic and operational leadership to the team, ensuring the appropriate staffing, training, tools, processes, and resources are in place to support the operation. The role drives performance and continuous improvement, with a focus on operational efficiency, cost management, on-time performance, and network reliability. Working closely with operational teams across the organization, the Director supports effective decision-making and coordination across the network.
This role is based on-site at our Toronto, ON (YYZ) office.
A Day in the Life:
-
Provide strategic and operational leadership to the Flight Dispatch department, ensuring safe, efficient, and compliant dispatch operations in accordance with company policies and applicable regulatory requirements.
-
Promote a strong safety culture by ensuring Flight Dispatch personnel adhere to established safety policies, reporting requirements, and Safety Management System (SMS) processes.
-
Oversee the development, publication, and ongoing maintenance of Flight Dispatch manuals, policies, procedures, bulletins, and departmental communications to ensure operational and regulatory requirements remain current.
-
Provide leadership and performance oversight for the Dispatch team, including coaching, performance management, workforce planning, and employee development.
-
Monitor and forecast staffing requirements based on fleet growth, schedule changes, and operational requirements, ensuring appropriate shift coverage and departmental resourcing.
-
Oversee fuel efficiency initiatives through effective flight planning and collaborate with the Chief Pilot, Finance, and other stakeholders to identify opportunities to reduce fuel consumption and operating costs.
-
Partner with the Chief Dispatcher, Technical to oversee the implementation, optimization, and continuous improvement of Flight Dispatch systems and technologies, including vendor performance, system enhancements, and defect resolution.
-
Collaborate with the Chief Dispatcher, Training to ensure Dispatch training programs, qualifications, and recurrent training requirements meet regulatory and operational standards.
-
Lead short- and long-term departmental initiatives focused on improving safety, operational reliability, efficiency, and Cost per Available Seat Mile (CASM).
-
Develop and implement processes with internal and external stakeholders to strengthen operational coordination, standardization, and effectiveness across Flight Dispatch.
-
Monitor changes to aviation regulations and industry standards, assess their impact on Flight Dispatch, and coordinate required changes with Flight Operations leadership and affected stakeholders.
-
Establish and monitor departmental performance measures, identifying trends, operational risks, and opportunities to improve dispatch performance and flight reliability.
-
Manage relationships with Flight Dispatch technology and service providers, ensuring products and services continue to support operational requirements and business objectives.
-
Represent the Company at industry conferences, vendor meetings, working groups, and other Flight Dispatch-related forums as required.
-
Collaborate with Flight Operations, SOCC, Crew Scheduling, Maintenance, Airports, Finance, and other operational teams to support effective decision-making and network performance.
-
Perform other duties as assigned by the Vice President, Flight Operations.
What You Bring to the Role:
The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:
-
Education:
-
Post-secondary degree or diploma in Aviation, Aviation Management, Business Administration, or a related field is preferred.
-
Transport Canada Flight Dispatcher Certificate, in accordance with applicable Canadian Aviation Regulations (CARs).
-
Experience:
-
A minimum of five (5) to eight (8) years of direct experience as a Flight Dispatcher is required.
-
A minimum of two (2) to four (4) years of flight dispatch experience in a CARs 705 environment operating under a Type A or Type B operational control system is required.
-
Previous leadership experience in a Dispatch or operational control environment, preferably in the role of Chief Dispatcher or equivalent, is required.
-
Demonstrated experience leading teams in a 24/7 operational environment, including managing staffing, performance, and operational decision-making.
-
Proven experience working with regulatory requirements, company manuals, and operational control policies, including CARs 705.
-
Experience leading or supporting projects related to system implementation, process improvement, fuel efficiency, or operational performance is considered an asset.
-
Skills & Abilities:
-
Strong leadership skills with the ability to guide, mentor, and support a team in a 24/7 operational environment.
-
Excellent communication skills, with the ability to convey information clearly, accurately, and professionally to internal and external stakeholders.
-
Strong interpersonal skills with the ability to build credibility, maintain effective working relationships, and collaborate across multiple departments.
-
Demonstrated ability to analyze operational data, identify trends, and make informed decisions that enhance safety, efficiency, and performance.
-
Strong organizational skills with a high level of accuracy and attention to detail, particularly when managing multiple priorities under tight deadlines.
-
Proven ability to remain composed, exercise sound judgment, and make effective decisions during high-pressure or time-sensitive situations.
-
Proficiency with general computer applications and software, including Microsoft Outlook, Word, and Excel.
-
Strong problem-solving and critical-thinking abilities, with the capability to develop practical solutions to operational challenges.
-
Ability to interpret and apply regulatory requirements, operational policies, and technical information in support of safe and compliant dispatch operations.
-
Requirements:
-
Clear criminal record check and satisfactory references.
-
Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
-
Must be legally eligible to work in Canada without restriction.
Why You’ll Love Working Here:
At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:
-
Comprehensive Salary– A salary that reflects your experience and contributions.
-
Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
-
Retirement Savings – A pension plan with employer-matched contributions.
-
Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!
Your Career, Your Journey—Join Flair!
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.
Apply by: September 04, 2026
At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.
We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.
Website: flyflair.com
